KYC & Identity Verification · reliability comparison
Onfido (Entrust) vs Trulioo: which is more reliable? (2026)
Onfido (Entrust) is more reliable than Trulioo, scoring 88.7 vs 80.0 out of 100. Over the last 90 days Onfido (Entrust) reported 9 incidents and Trulioo reported 0, with effective uptime of 99.93% and 100% respectively.
Data updated Nov 1, 2026 · How we score
| Metric | Onfido (Entrust) | Trulioo |
|---|---|---|
| Reliability score | 88.7 | 80.0 |
| Rank (identity verification providers) | #4 | — |
| Uptime (90 days) | 99.93% | 100% |
| Incidents (90 days) | 9 | 0 |
| Partial / major outages | 2 | 0 |
| Avg time to resolve | 53m | — |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 0/100 |
Where Onfido (Entrust) and Trulioo differ
- Trulioo reported no incidents in the last 90 days, while Onfido (Entrust) reported 9.
- Onfido (Entrust) had 2 partial or major outages, compared with 0 for Trulioo.
90-day uptime
Onfido (Entrust)
Trulioo
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Onfido (Entrust) incidents
- Degraded performanceOct 29, 2026 · resolved in 18m
Potential problems completing Identity Reports (UK)
Affected: Identity Enhanced
- Degraded performanceOct 23, 2026 · resolved in 34m
UK eVisa: delayed reports and tasks
Affected: UK EVisa
- Degraded performanceOct 20, 2026 · resolved in 3h 35m
IDR: provider issue causing delays on reports
Affected: Identity Enhanced, Identity Enhanced
- Degraded performanceSep 30, 2026 · resolved in 3h 6m
Degraded performance for Identity Reports in UK jurisdiction
Affected: Identity Enhanced
- Partial outageSep 22, 2026 · resolved in 25m
UK EVisa Government Service is down
Affected: UK EVisa
- Degraded performanceSep 8, 2026 · resolved in <1m
Recent Trulioo incidents
No incidents reported by Trulioo in the last 90 days.
Other identity verification providers to consider
- Stripe Identity · #1 · 99.99% uptime
- iDenfy · #2 · 99.99% uptime
- Didit · #3 · 99.95% uptime
- Veriff · #5 · 99.89% uptime
See the full most reliable kyc & identity verification providers ranking →