Vacation Rental Software · reliability comparison
OwnerRez vs Smoobu: which is more reliable? (2026)
Smoobu is more reliable than OwnerRez, scoring 59.2 vs 42.1 out of 100. Over the last 90 days OwnerRez reported 7 incidents and Smoobu reported 15, with effective uptime of 98.18% and 99.01% respectively. Smoobu resolves incidents faster on average (3h 26m).
Data updated Nov 1, 2026 · How we score
| Metric | OwnerRez | Smoobu |
|---|---|---|
| Reliability score | 42.1 | 59.2 |
| Rank (vacation rental software platforms) | #6 | #5 |
| Uptime (90 days) | 98.18% | 99.01% |
| Incidents (90 days) | 7 | 15 |
| Partial / major outages | 1 | 4 |
| Avg time to resolve | 1d 12h | 3h 26m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where OwnerRez and Smoobu differ
- Smoobu reported 2.1× as many incidents as OwnerRez over the last 90 days (15 vs 7).
- Smoobu had 4 partial or major outages, compared with 1 for OwnerRez.
- Smoobu fixes problems faster: 3h 26m on average, against 1d 12h for OwnerRez (10.7× quicker).
- OwnerRez's longest outage on record lasted 18h 27m (Jun 30, 2026); Smoobu's lasted 22h 35m (Aug 26, 2026).
90-day uptime
OwnerRez
Smoobu
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent OwnerRez incidents
- MaintenanceOct 28, 2026 · resolved in 1h
Planned maintenance window for Wednesday (morning hours - U.S. time)
- Partial outageOct 22, 2026 · resolved in 2h 1m
- MaintenanceOct 21, 2026 · resolved in 1h
Planned maintenance window for Wednesday (morning hours - U.S. time)
- Degraded performanceOct 15, 2026 · resolved in 17h 29m
We're currently having issues with processing Booking.com reservations
- MaintenanceOct 14, 2026 · resolved in 1h
Planned maintenance window for Wednesday (morning hours - U.S. time)
- Degraded performanceOct 12, 2026 · resolved in 3d 4h
We're currently having issues with our Booking.com content sync
Recent Smoobu incidents
- MaintenanceOct 29, 2026 · ongoing
System migration to Cloud hosting Platform
Affected: Messages, Bookings, Integrations & Add-Ons, Web Application, Booking Engine, Mobile App +1 more
- Degraded performanceOct 24, 2026 · resolved in 10m
System performance degradation detected
Affected: Integrations & Add-Ons, Web Application, Mobile App, API
- Degraded performanceOct 24, 2026 · resolved in 5m
System performance degradation detected
Affected: Integrations & Add-Ons, Web Application, Mobile App, API
- Partial outageOct 22, 2026 · resolved in 6h 23m
Booking.com experiencing technical issues on its side
Affected: Messages, Bookings
- Degraded performanceOct 16, 2026 · resolved in 2h 41m
Scheduled Messages Service Degradation
Affected: Messages
- Degraded performanceOct 6, 2026 · resolved in 4h 2m
System performance degradation detected
Affected: Integrations & Add-Ons, Web Application, Mobile App, API
Other vacation rental software platforms to consider
- Escapia · #1 · 100% uptime
- Uplisting · #2 · 99.85% uptime
- Track · #3 · 99.72% uptime
- Hospitable · #4 · 99.57% uptime
See the full most reliable vacation rental software ranking →