Vacation Rental Software · reliability comparison
OwnerRez vs Track: which is more reliable? (2026)
Track is more reliable than OwnerRez, scoring 79.7 vs 42.1 out of 100. Over the last 90 days OwnerRez reported 7 incidents and Track reported 7, with effective uptime of 98.18% and 99.72% respectively. Track resolves incidents faster on average (1h 40m).
Data updated Nov 1, 2026 · How we score
| Metric | OwnerRez | Track |
|---|---|---|
| Reliability score | 42.1 | 79.7 |
| Rank (vacation rental software platforms) | #6 | #3 |
| Uptime (90 days) | 98.18% | 99.72% |
| Incidents (90 days) | 7 | 7 |
| Partial / major outages | 1 | 4 |
| Avg time to resolve | 1d 12h | 1h 40m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where OwnerRez and Track differ
- Track had 4 partial or major outages, compared with 1 for OwnerRez.
- Track fixes problems faster: 1h 40m on average, against 1d 12h for OwnerRez (22.0× quicker).
- OwnerRez's longest outage on record lasted 18h 27m (Jun 30, 2026); Track's lasted 3h 9m (Aug 5, 2026).
90-day uptime
OwnerRez
Track
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent OwnerRez incidents
- MaintenanceOct 28, 2026 · resolved in 1h
Planned maintenance window for Wednesday (morning hours - U.S. time)
- Partial outageOct 22, 2026 · resolved in 2h 1m
Booking.com outages impacting listing and booking syncsofficial update ↗
- MaintenanceOct 21, 2026 · resolved in 1h
Planned maintenance window for Wednesday (morning hours - U.S. time)
- Degraded performanceOct 15, 2026 · resolved in 17h 29m
We're currently having issues with processing Booking.com reservations
- MaintenanceOct 14, 2026 · resolved in 1h
Planned maintenance window for Wednesday (morning hours - U.S. time)
- Degraded performanceOct 12, 2026 · resolved in 3d 4h
We're currently having issues with our Booking.com content sync
Recent Track incidents
- InformationalOct 27, 2026 · resolved in 1d 22h
Track Delays in Booking Channel Availability Updates
Affected: TrackPMS (Property Management System), Airbnb, VRBO
- InformationalOct 22, 2026 · resolved in 3h 39m
Booking.com API Authentication Outage
Affected: TrackPMS (Property Management System), TrackPMS BI/Replica Connection, Booking Engine (Gueststream)
- InformationalOct 21, 2026 · resolved in 5h 11m
Affected: TrackPMS (Property Management System), TrackPMS BI/Replica Connection, TrackPulse (Contact Center), TrackPayments, eCommerce Websites, Booking Engine (Gueststream) +1 more
- Major outageSep 17, 2026 · resolved in 1h 44m
WP Engine is experiencing performance issuesofficial update ↗
Affected: eCommerce Websites
- Major outageSep 16, 2026 · resolved in 30m
WP Engine is experiencing performance issuesofficial update ↗
Affected: eCommerce Websites
- Partial outageSep 1, 2026 · resolved in 1h 18m
WP Engine is experiencing performance issues & occasional timeouts.
Affected: eCommerce Websites
Other vacation rental software platforms to consider
- Escapia · #1 · 100% uptime
- Uplisting · #2 · 99.85% uptime
- Hospitable · #4 · 99.57% uptime
- Smoobu · #5 · 99.01% uptime
See the full most reliable vacation rental software ranking →