Subscription Billing Platforms · reliability comparison
Paddle vs Zuora: which is more reliable? (2026)
Zuora is more reliable than Paddle, scoring 99.6 vs 93.6 out of 100. Over the last 90 days Paddle reported 2 incidents and Zuora reported 1, with effective uptime of 99.96% and 100% respectively.
Data updated Nov 2, 2026 · How we score
| Metric | Paddle | Zuora |
|---|---|---|
| Reliability score | 93.6 | 99.6 |
| Rank (subscription billing platforms) | #8 | #2 |
| Uptime (90 days) | 99.96% | 100% |
| Incidents (90 days) | 2 | 1 |
| Partial / major outages | 0 | 0 |
| Avg time to resolve | 2h 19m | — |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Paddle and Zuora differ
- Paddle reported 2× as many incidents as Zuora over the last 90 days (2 vs 1).
- Paddle's longest outage on record lasted 1d 22h (Apr 28, 2026); Zuora's lasted 9h 16m (May 8, 2026).
90-day uptime
Paddle
Zuora
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Paddle incidents
- Degraded performanceOct 21, 2026 · resolved in 4h 5m
Issue affecting metrics and reporting in the seller dashboard
Affected: Production - Billing, Production - Classic
- MaintenanceSep 21, 2026 · ongoing
Affected: Production - Classic, Production - Billing, Production - Classic, Production - Billing, Production - Billing, Production - Billing +1 more
- Degraded performanceSep 2, 2026 · resolved in 33m
Report downloads unavailable in the Paddle Dashboard
Affected: Production - Billing
- MaintenanceAug 7, 2026 · ongoing
Production and Sandbox Databases Maintenance
Affected: Sandbox - Billing, Sandbox - Billing, Sandbox - Classic, Sandbox - Billing, Production - Classic, Production - Billing +10 more
Recent Zuora incidents
- InformationalSep 1, 2026 · resolved in 57m
Central Sandbox Performance issue: 504 Gateway Time Out error
Affected: Central Sandbox
Other subscription billing platforms to consider
- Bold Subscriptions · #1 · 100% uptime
- Maxio · #3 · 99.99% uptime
- ChargeOver · #4 · 99.98% uptime
- Stripe Billing · #5 · 99.99% uptime
See the full most reliable subscription billing platforms ranking →