KYC & Identity Verification · reliability comparison
Persona vs Sumsub: which is more reliable? (2026)
Sumsub is more reliable than Persona, scoring 75.8 vs 66.7 out of 100. Over the last 90 days Persona reported 14 incidents and Sumsub reported 5, with effective uptime of 99.59% and 99.49% respectively. Sumsub resolves incidents faster on average (15m).
Data updated Nov 1, 2026 · How we score
| Metric | Persona | Sumsub |
|---|---|---|
| Reliability score | 66.7 | 75.8 |
| Rank (identity verification providers) | #12 | #10 |
| Uptime (90 days) | 99.59% | 99.49% |
| Incidents (90 days) | 14 | 5 |
| Partial / major outages | 4 | 1 |
| Avg time to resolve | 4h 37m | 15m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Persona and Sumsub differ
- Persona reported 2.8× as many incidents as Sumsub over the last 90 days (14 vs 5).
- Persona had 4 partial or major outages, compared with 1 for Sumsub.
- Sumsub fixes problems faster: 15m on average, against 4h 37m for Persona (18.5× quicker).
- Persona's longest outage on record lasted 9h (Sep 30, 2026); Sumsub's lasted 3d (Mar 2, 2026).
90-day uptime
Persona
Sumsub
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Persona incidents
- Degraded performanceOct 28, 2026 · resolved (duration not published)
- Major outageOct 26, 2026 · resolved (duration not published)
- Partial outageOct 22, 2026 · resolved (duration not published)
- Degraded performanceOct 22, 2026 · resolved in 40m
- Degraded performanceOct 21, 2026 · resolved (duration not published)
- MaintenanceOct 16, 2026 · resolved in 1d 18h
Planned Maintenance - Florida and Idaho AAMVA Verifications — Scheduled
Recent Sumsub incidents
- InformationalOct 29, 2026 · resolved in 5h 5m
- Degraded performanceOct 12, 2026 · resolved in 30m
- Degraded performanceOct 2, 2026 · ongoing
Connectivity issues for some users in Vietnam
Affected: MobileSDK, WebSDK
- InformationalSep 15, 2026 · resolved in <1m
- Major outageAug 31, 2026 · resolved in <1m
Other identity verification providers to consider
- Stripe Identity · #1 · 99.99% uptime
- iDenfy · #2 · 99.99% uptime
- Didit · #3 · 99.95% uptime
- Onfido (Entrust) · #4 · 99.93% uptime
See the full most reliable kyc & identity verification providers ranking →