KYC & Identity Verification · reliability comparison
Plaid Identity Verification vs Socure: which is more reliable? (2026)
Plaid Identity Verification is more reliable than Socure, scoring 77.7 vs 73.6 out of 100. Over the last 90 days Plaid Identity Verification reported 8 incidents and Socure reported 17, with effective uptime of 99.89% and 99.71% respectively. Socure resolves incidents faster on average (3h 11m).
Data updated Nov 2, 2026 · How we score
| Metric | Plaid Identity Verification | Socure |
|---|---|---|
| Reliability score | 77.7 | 73.6 |
| Rank (identity verification providers) | #9 | #11 |
| Uptime (90 days) | 99.89% | 99.71% |
| Incidents (90 days) | 8 | 17 |
| Partial / major outages | 0 | 3 |
| Avg time to resolve | 15h 37m | 3h 11m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Plaid Identity Verification and Socure differ
- Socure reported 2.1× as many incidents as Plaid Identity Verification over the last 90 days (17 vs 8).
- Socure had 3 partial or major outages, compared with 0 for Plaid Identity Verification.
- Socure fixes problems faster: 3h 11m on average, against 15h 37m for Plaid Identity Verification (4.9× quicker).
- Plaid Identity Verification's longest outage on record lasted 22h 1m (Aug 2, 2026); Socure's lasted 1h 47m (Jun 9, 2026).
90-day uptime
Plaid Identity Verification
Socure
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Plaid Identity Verification incidents
- InformationalOct 15, 2026 · resolved in 9m
- InformationalOct 14, 2026 · resolved in 49m
- InformationalSep 17, 2026 · resolved in 6h 2m
- InformationalSep 15, 2026 · resolved in 6h 28m
- InformationalSep 11, 2026 · resolved in 5h 19m
- Degraded performanceAug 24, 2026 · resolved in 15h 37m
Affected: API - Production
Recent Socure incidents
- Degraded performanceOct 23, 2026 · resolved in 12m
[SEV3] eCBSV API Outage Resulting in 5xx Errors
Affected: eCBSV, eCBSV
- Degraded performanceOct 19, 2026 · resolved in 6h 54m
[SEV3] Intermittent Latency in Dashboard For DocV Image Display and Download
Affected: Predictive DocV, Predictive DocV
- InformationalOct 18, 2026 · resolved in <1m
RETROACTIVE: [SEV3] - eCBSV API Outage Resulting in 5xx Errors
Affected: eCBSV, eCBSV
- Degraded performanceOct 16, 2026 · resolved in 5h 51m
[Sev3] Elevated error rate for RiskOS Evaluation APIs
Affected: RiskOS
- Major outageOct 16, 2026 · resolved in <1m
RETROACTIVE: [SEV 1] Outage Resulting in 5xx Errors
Affected: Global Watchlist Screening with Monitoring, Sigma Identity Fraud, Watchlist Standard, Sigma Synthetic Fraud, Watchlist Plus, Watchlist Premier +4 more
- Major outageOct 15, 2026 · resolved in 29m
[SEV 1] Outage Resulting in 5xx Errors
Affected: Sigma Identity Fraud, Global Watchlist Screening with Monitoring, Watchlist Standard, Sigma Synthetic Fraud, Watchlist Plus, KYC +4 more
Other identity verification providers to consider
- Stripe Identity · #1 · 99.99% uptime
- iDenfy · #2 · 99.99% uptime
- Didit · #3 · 99.95% uptime
- Onfido (Entrust) · #4 · 99.93% uptime
See the full most reliable kyc & identity verification providers ranking →