KYC & Identity Verification · reliability comparison
Plaid Identity Verification vs Veriff: which is more reliable? (2026)
Veriff is more reliable than Plaid Identity Verification, scoring 87.0 vs 77.7 out of 100. Over the last 90 days Plaid Identity Verification reported 8 incidents and Veriff reported 9, with effective uptime of 99.89% and 99.89% respectively. Veriff resolves incidents faster on average (2h 7m).
Data updated Nov 2, 2026 · How we score
| Metric | Plaid Identity Verification | Veriff |
|---|---|---|
| Reliability score | 77.7 | 87.0 |
| Rank (identity verification providers) | #9 | #5 |
| Uptime (90 days) | 99.89% | 99.89% |
| Incidents (90 days) | 8 | 9 |
| Partial / major outages | 0 | 0 |
| Avg time to resolve | 15h 37m | 2h 7m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Plaid Identity Verification and Veriff differ
- Veriff reported 13% more incidents than Plaid Identity Verification over the last 90 days (9 vs 8).
- Veriff fixes problems faster: 2h 7m on average, against 15h 37m for Plaid Identity Verification (7.4× quicker).
- Plaid Identity Verification's longest outage on record lasted 22h 1m (Aug 2, 2026); Veriff's lasted 8h 13m (Jun 12, 2026).
90-day uptime
Plaid Identity Verification
Veriff
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Plaid Identity Verification incidents
- InformationalOct 15, 2026 · resolved in 9m
- InformationalOct 14, 2026 · resolved in 49m
- InformationalSep 17, 2026 · resolved in 6h 2m
- InformationalSep 15, 2026 · resolved in 6h 28m
- InformationalSep 11, 2026 · resolved in 5h 19m
- Degraded performanceAug 24, 2026 · resolved in 15h 37m
Affected: API - Production
Recent Veriff incidents
- Degraded performanceOct 28, 2026 · resolved in 51m
Delayed decision for a subset of verification sessions
Affected: API, Verification Decisions
- Degraded performanceOct 27, 2026 · resolved in 38m
Our service is experiencing issues
Affected: Verification Decisions, Verification Decisions
- InformationalOct 23, 2026 · resolved in <1m
Affected: Verification Decisions, Verification Decisions, Verification Decisions
- Degraded performanceOct 7, 2026 · resolved in <1m
- Degraded performanceOct 1, 2026 · resolved in 2h 19m
Our service is experiencing issues
Affected: Verification Decisions, Verification Decisions, Verification Decisions
- Degraded performanceSep 3, 2026 · resolved in 8h 3m
Our service is experiencing issues
Affected: Verification Decisions, Verification Decisions, Verification Decisions
Other identity verification providers to consider
- Stripe Identity · #1 · 99.99% uptime
- iDenfy · #2 · 99.99% uptime
- Didit · #3 · 99.95% uptime
- Onfido (Entrust) · #4 · 99.93% uptime
See the full most reliable kyc & identity verification providers ranking →