Therapy Practice Management Software · reliability comparison
Practice Better vs SimplePractice: which is more reliable? (2026)
Practice Better is more reliable than SimplePractice, scoring 92.2 vs 85.1 out of 100. Over the last 90 days Practice Better reported 2 incidents and SimplePractice reported 7, with effective uptime of 99.93% and 99.86% respectively. Practice Better resolves incidents faster on average (1h 23m).
Data updated Nov 1, 2026 · How we score
| Metric | Practice Better | SimplePractice |
|---|---|---|
| Reliability score | 92.2 | 85.1 |
| Rank (therapy practice management platforms) | #4 | #8 |
| Uptime (90 days) | 99.93% | 99.86% |
| Incidents (90 days) | 2 | 7 |
| Partial / major outages | 2 | 4 |
| Avg time to resolve | 1h 23m | 1h 49m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Practice Better and SimplePractice differ
- SimplePractice reported 3.5× as many incidents as Practice Better over the last 90 days (7 vs 2).
- SimplePractice had 4 partial or major outages, compared with 2 for Practice Better.
- Practice Better fixes problems faster: 1h 23m on average, against 1h 49m for SimplePractice.
- Practice Better's longest outage on record lasted 1d 6h (Dec 3, 2025); SimplePractice's lasted 4h 5m (Dec 17, 2025).
90-day uptime
Practice Better
SimplePractice
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Practice Better incidents
- Partial outageSep 22, 2026 · resolved in 2h 24m
DrFirst Disruptionofficial update ↗
Affected: DrFirst
- Partial outageAug 24, 2026 · resolved in 22m
Web Portal - Degraded Performance
Affected: Web Portal
Recent SimplePractice incidents
- InformationalOct 23, 2026 · resolved in <1m
- InformationalOct 13, 2026 · resolved in 1h
Affected: Main application
- Partial outageOct 6, 2026 · resolved in 1h 56m
Affected: Main application
- Partial outageSep 4, 2026 · resolved in 31m
Customers unable to create appointments
Affected: Main application
- Partial outageSep 1, 2026 · resolved in 34m
Unable to approve appointment requests
Affected: Main application
- Partial outageAug 31, 2026 · resolved in 1h 20m
Affected: Main application
Other therapy practice management platforms to consider
- Cliniko · #1 · 100% uptime
- TheraNest (Ensora Health) · #2 · 100% uptime
- TherapyAppointment · #3 · 100% uptime
- Healthie · #5 · 99.96% uptime
See the full most reliable therapy practice management software ranking →