Legal Practice Management Software · reliability comparison
Rocket Matter vs Smokeball: which is more reliable? (2026)
Rocket Matter and Smokeball are effectively tied on reliability (80.0 vs 80.2). Over the last 90 days Rocket Matter reported 0 incidents and Smokeball reported 7, with effective uptime of 100% and 99.76% respectively.
Data updated Nov 1, 2026 · How we score
| Metric | Rocket Matter | Smokeball |
|---|---|---|
| Reliability score | 80.0 | 80.2 |
| Rank (legal practice management platforms) | — | #4 |
| Uptime (90 days) | 100% | 99.76% |
| Incidents (90 days) | 0 | 7 |
| Partial / major outages | 0 | 7 |
| Avg time to resolve | — | 1h 4m |
| Outages we detected | 0 | 0 |
| Transparency score | 0/100 | 100/100 |
Where Rocket Matter and Smokeball differ
- Rocket Matter reported no incidents in the last 90 days, while Smokeball reported 7.
- Smokeball had 7 partial or major outages, compared with 0 for Rocket Matter.
90-day uptime
Rocket Matter
Smokeball
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Rocket Matter incidents
No incidents reported by Rocket Matter in the last 90 days.
Recent Smokeball incidents
- Major outageOct 15, 2026 · resolved in 24m
Reports not loading in desktop app and some reports not loading in web app
Affected: Reports
- Major outageSep 25, 2026 · resolved in 42m
Multiple delays with billing platformofficial update ↗
Affected: Smokeball Billing
- Partial outageSep 15, 2026 · resolved in 8m
Affected: Smokeball Billing, Reports
- Partial outageSep 14, 2026 · resolved in 38m
Affected: Smokeball Billing
- Partial outageSep 8, 2026 · resolved in 3h 11m
Delays with matter creation, finalizing invoices, calendar syncing, and file syncingofficial update ↗
Affected: File Syncing, Matter Syncing, Smokeball Billing, Calendar Syncing
- Major outageAug 19, 2026 · resolved in 1h 26m
Slowness in Smokeballofficial update ↗
Affected: General Use
Other legal practice management platforms to consider
- MyCase · #1 · 99.97% uptime
- Clio · #2 · 99.88% uptime
- Actionstep · #3 · 99.88% uptime
- Litify · #5 · 98.87% uptime
See the full most reliable legal practice management software ranking →