CRM Software · reliability comparison
Salesforce Sales Cloud vs Zoho CRM: which is more reliable? (2026)
Zoho CRM is more reliable than Salesforce Sales Cloud, scoring 100.0 vs 52.0 out of 100. Over the last 90 days Salesforce Sales Cloud reported 8 incidents and Zoho CRM reported 0, with effective uptime of 98.99% and 100% respectively.
Data updated Nov 1, 2026 · How we score
| Metric | Salesforce Sales Cloud | Zoho CRM |
|---|---|---|
| Reliability score | 52.0 | 100.0 |
| Rank (CRMs) | #10 | — |
| Uptime (90 days) | 98.99% | 100% |
| Incidents (90 days) | 8 | 0 |
| Partial / major outages | 3 | 0 |
| Avg time to resolve | 6h 58m | — |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Salesforce Sales Cloud and Zoho CRM differ
- Zoho CRM reported no incidents in the last 90 days, while Salesforce Sales Cloud reported 8.
- Salesforce Sales Cloud had 3 partial or major outages, compared with 0 for Zoho CRM.
90-day uptime
Salesforce Sales Cloud
Zoho CRM
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Salesforce Sales Cloud incidents
- Partial outageOct 23, 2026 · resolved in 5h 5m
Service Disruption (15 instances)official update ↗
Affected: coreService
- Partial outageOct 23, 2026 · resolved in 4h 45m
Service Disruption (35 instances)official update ↗
Affected: coreService
- Partial outageOct 23, 2026 · resolved in 4h 8m
Service Disruption (16 instances)official update ↗
Affected: coreService
- Degraded performanceOct 21, 2026 · resolved in 1h 42m
Feature Degradation (21 instances)
Affected: Agentforce, coreService
- Degraded performanceOct 20, 2026 · resolved in 6h 41m
Feature Degradation (21 instances)
Affected: coreService
- Degraded performanceOct 9, 2026 · resolved in 37m
Performance Degradation (84 instances)
Affected: coreService
Recent Zoho CRM incidents
No incidents reported by Zoho CRM in the last 90 days.
Other CRMs to consider
- Insightly · #1 · 100% uptime
- folk · #2 · 99.99% uptime
- HubSpot CRM · #3 · 100% uptime
- Close · #4 · 99.89% uptime