Vacation Rental Software · reliability comparison
Smoobu vs Track: which is more reliable? (2026)
Track is more reliable than Smoobu, scoring 79.7 vs 59.2 out of 100. Over the last 90 days Smoobu reported 15 incidents and Track reported 7, with effective uptime of 99.01% and 99.72% respectively. Track resolves incidents faster on average (1h 40m).
Data updated Nov 1, 2026 · How we score
| Metric | Smoobu | Track |
|---|---|---|
| Reliability score | 59.2 | 79.7 |
| Rank (vacation rental software platforms) | #5 | #3 |
| Uptime (90 days) | 99.01% | 99.72% |
| Incidents (90 days) | 15 | 7 |
| Partial / major outages | 4 | 4 |
| Avg time to resolve | 3h 26m | 1h 40m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Smoobu and Track differ
- Smoobu reported 2.1× as many incidents as Track over the last 90 days (15 vs 7).
- Track fixes problems faster: 1h 40m on average, against 3h 26m for Smoobu (2.1× quicker).
- Smoobu's longest outage on record lasted 22h 35m (Aug 26, 2026); Track's lasted 3h 9m (Aug 5, 2026).
90-day uptime
Smoobu
Track
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Smoobu incidents
- MaintenanceOct 29, 2026 · ongoing
System migration to Cloud hosting Platform
Affected: Messages, Bookings, Integrations & Add-Ons, Web Application, Booking Engine, Mobile App +1 more
- Degraded performanceOct 24, 2026 · resolved in 10m
System performance degradation detected
Affected: Integrations & Add-Ons, Web Application, Mobile App, API
- Degraded performanceOct 24, 2026 · resolved in 5m
System performance degradation detected
Affected: Integrations & Add-Ons, Web Application, Mobile App, API
- Partial outageOct 22, 2026 · resolved in 6h 23m
Booking.com experiencing technical issues on its sideofficial update ↗
Affected: Messages, Bookings
- Degraded performanceOct 16, 2026 · resolved in 2h 41m
Scheduled Messages Service Degradation
Affected: Messages
- Degraded performanceOct 6, 2026 · resolved in 4h 2m
System performance degradation detected
Affected: Integrations & Add-Ons, Web Application, Mobile App, API
Recent Track incidents
- InformationalOct 27, 2026 · resolved in 1d 22h
Track Delays in Booking Channel Availability Updates
Affected: TrackPMS (Property Management System), Airbnb, VRBO
- InformationalOct 22, 2026 · resolved in 3h 39m
Booking.com API Authentication Outage
Affected: TrackPMS (Property Management System), TrackPMS BI/Replica Connection, Booking Engine (Gueststream)
- InformationalOct 21, 2026 · resolved in 5h 11m
Affected: TrackPMS (Property Management System), TrackPMS BI/Replica Connection, TrackPulse (Contact Center), TrackPayments, eCommerce Websites, Booking Engine (Gueststream) +1 more
- Major outageSep 17, 2026 · resolved in 1h 44m
WP Engine is experiencing performance issuesofficial update ↗
Affected: eCommerce Websites
- Major outageSep 16, 2026 · resolved in 30m
WP Engine is experiencing performance issuesofficial update ↗
Affected: eCommerce Websites
- Partial outageSep 1, 2026 · resolved in 1h 18m
WP Engine is experiencing performance issues & occasional timeouts.
Affected: eCommerce Websites
Other vacation rental software platforms to consider
- Escapia · #1 · 100% uptime
- Uplisting · #2 · 99.85% uptime
- Hospitable · #4 · 99.57% uptime
- OwnerRez · #6 · 98.18% uptime
See the full most reliable vacation rental software ranking →