Cloud Storage & Office Suites · reliability comparison
SugarSync vs Sync.com: which is more reliable? (2026)
SugarSync is more reliable than Sync.com, scoring 99.2 vs 82.1 out of 100. Over the last 90 days SugarSync reported 2 incidents and Sync.com reported 1, with effective uptime of 100% and 99.82% respectively.
Data updated Nov 1, 2026 · How we score
| Metric | SugarSync | Sync.com |
|---|---|---|
| Reliability score | 99.2 | 82.1 |
| Rank (cloud storage & office suites) | #2 | #6 |
| Uptime (90 days) | 100% | 99.82% |
| Incidents (90 days) | 2 | 1 |
| Partial / major outages | 0 | 1 |
| Avg time to resolve | — | 7h 33m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where SugarSync and Sync.com differ
- SugarSync reported 2× as many incidents as Sync.com over the last 90 days (2 vs 1).
- Sync.com had 1 partial or major outage, compared with 0 for SugarSync.
- SugarSync's longest outage on record lasted 1d 13h (Apr 12, 2026); Sync.com's lasted 7h 33m (Sep 9, 2026).
90-day uptime
SugarSync
Sync.com
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent SugarSync incidents
- InformationalSep 8, 2026 · resolved in 2d 6h
Affected: Web Application, Desktop Application, Mobile Applications
- InformationalAug 26, 2026 · resolved in 1h 2m
Support limited due to network maintenance
Affected: Ticketing/Email, Telephone
Recent Sync.com incidents
- Partial outageSep 9, 2026 · resolved in 7h 33m
Elevated Upload and Download Errorsofficial update ↗
Affected: Windows Desktop, Links, Control Panel, Android Mobile Client, Admin tools (Pro Teams), Events +3 more
Other cloud storage & office suites to consider
- Tresorit · #1 · 100% uptime
- ShareFile · #3 · 99.99% uptime
- Egnyte · #4 · 99.94% uptime
- Dropbox · #5 · 99.88% uptime
See the full most reliable cloud storage & office suites ranking →