KYC & Identity Verification · reliability comparison
Sumsub vs Trulioo: which is more reliable? (2026)
Trulioo is more reliable than Sumsub, scoring 80.0 vs 75.8 out of 100. Over the last 90 days Sumsub reported 5 incidents and Trulioo reported 0, with effective uptime of 99.49% and 100% respectively.
Data updated Nov 1, 2026 · How we score
| Metric | Sumsub | Trulioo |
|---|---|---|
| Reliability score | 75.8 | 80.0 |
| Rank (identity verification providers) | #10 | — |
| Uptime (90 days) | 99.49% | 100% |
| Incidents (90 days) | 5 | 0 |
| Partial / major outages | 1 | 0 |
| Avg time to resolve | 15m | — |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 0/100 |
Where Sumsub and Trulioo differ
- Trulioo reported no incidents in the last 90 days, while Sumsub reported 5.
- Sumsub had 1 partial or major outage, compared with 0 for Trulioo.
90-day uptime
Sumsub
Trulioo
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Sumsub incidents
- InformationalOct 29, 2026 · resolved in 5h 5m
- Degraded performanceOct 12, 2026 · resolved in 30m
- Degraded performanceOct 2, 2026 · ongoing
Connectivity issues for some users in Vietnam
Affected: MobileSDK, WebSDK
- InformationalSep 15, 2026 · resolved in <1m
- Major outageAug 31, 2026 · resolved in <1m
Recent Trulioo incidents
No incidents reported by Trulioo in the last 90 days.
Other identity verification providers to consider
- Stripe Identity · #1 · 99.99% uptime
- iDenfy · #2 · 99.99% uptime
- Didit · #3 · 99.95% uptime
- Onfido (Entrust) · #4 · 99.93% uptime
See the full most reliable kyc & identity verification providers ranking →