KYC & Identity Verification · reliability comparison
Sumsub vs Veriff: which is more reliable? (2026)
Veriff is more reliable than Sumsub, scoring 87.0 vs 75.8 out of 100. Over the last 90 days Sumsub reported 5 incidents and Veriff reported 9, with effective uptime of 99.49% and 99.89% respectively. Sumsub resolves incidents faster on average (15m).
Data updated Nov 1, 2026 · How we score
| Metric | Sumsub | Veriff |
|---|---|---|
| Reliability score | 75.8 | 87.0 |
| Rank (identity verification providers) | #10 | #5 |
| Uptime (90 days) | 99.49% | 99.89% |
| Incidents (90 days) | 5 | 9 |
| Partial / major outages | 1 | 0 |
| Avg time to resolve | 15m | 2h 7m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Sumsub and Veriff differ
- Veriff reported 80% more incidents than Sumsub over the last 90 days (9 vs 5).
- Sumsub had 1 partial or major outage, compared with 0 for Veriff.
- Sumsub fixes problems faster: 15m on average, against 2h 7m for Veriff (8.4× quicker).
- Sumsub's longest outage on record lasted 3d (Mar 2, 2026); Veriff's lasted 8h 13m (Jun 12, 2026).
90-day uptime
Sumsub
Veriff
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Sumsub incidents
- InformationalOct 29, 2026 · resolved in 5h 5m
- Degraded performanceOct 12, 2026 · resolved in 30m
- Degraded performanceOct 2, 2026 · ongoing
Connectivity issues for some users in Vietnam
Affected: MobileSDK, WebSDK
- InformationalSep 15, 2026 · resolved in <1m
- Major outageAug 31, 2026 · resolved in <1m
Recent Veriff incidents
- Degraded performanceOct 28, 2026 · resolved in 51m
Delayed decision for a subset of verification sessions
Affected: API, Verification Decisions
- Degraded performanceOct 27, 2026 · resolved in 38m
Our service is experiencing issues
Affected: Verification Decisions, Verification Decisions
- InformationalOct 23, 2026 · resolved in <1m
Affected: Verification Decisions, Verification Decisions, Verification Decisions
- Degraded performanceOct 7, 2026 · resolved in <1m
- Degraded performanceOct 1, 2026 · resolved in 2h 19m
Our service is experiencing issues
Affected: Verification Decisions, Verification Decisions, Verification Decisions
- Degraded performanceSep 3, 2026 · resolved in 8h 3m
Our service is experiencing issues
Affected: Verification Decisions, Verification Decisions, Verification Decisions
Other identity verification providers to consider
- Stripe Identity · #1 · 99.99% uptime
- iDenfy · #2 · 99.99% uptime
- Didit · #3 · 99.95% uptime
- Onfido (Entrust) · #4 · 99.93% uptime
See the full most reliable kyc & identity verification providers ranking →