Restaurant POS · reliability comparison
Toast vs Zettle by PayPal: which is more reliable? (2026)
Zettle by PayPal is more reliable than Toast, scoring 78.1 vs 53.5 out of 100. Over the last 90 days Toast reported 14 incidents and Zettle by PayPal reported 2, with effective uptime of 98.67% and 99.82% respectively. Toast resolves incidents faster on average (4h 28m).
Data updated Nov 1, 2026 · How we score
| Metric | Toast | Zettle by PayPal |
|---|---|---|
| Reliability score | 53.5 | 78.1 |
| Rank (restaurant POS systems) | #11 | #8 |
| Uptime (90 days) | 98.67% | 99.82% |
| Incidents (90 days) | 14 | 2 |
| Partial / major outages | 8 | 0 |
| Avg time to resolve | 4h 28m | 12h 51m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Toast and Zettle by PayPal differ
- Toast reported 7× as many incidents as Zettle by PayPal over the last 90 days (14 vs 2).
- Toast had 8 partial or major outages, compared with 0 for Zettle by PayPal.
- Toast fixes problems faster: 4h 28m on average, against 12h 51m for Zettle by PayPal (2.9× quicker).
- Toast's longest outage on record lasted 1d 7h (Sep 17, 2026); Zettle by PayPal's lasted 3d (Nov 14, 2025).
90-day uptime
Toast
Zettle by PayPal
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Toast incidents
- Degraded performanceOct 27, 2026 · resolved in 25m
Affected: Sling by Toast Scheduling
- Degraded performanceOct 23, 2026 · resolved in 3h 24m
Toastweb - Toast App Performance Degradation
Affected: Toast POS app, POS Web application
- Degraded performanceOct 14, 2026 · resolved in 3h 20m
10/14/2026 - Sling Latency Issues
Affected: Sling by Toast Scheduling
- Partial outageOct 7, 2026 · resolved in 1h 5m
Affected: Card Processing
- Degraded performanceOct 5, 2026 · resolved in 8h
Affected: Deposits
- Major outageOct 4, 2026 · resolved in 5h 42m
Instant Depositofficial update ↗
Affected: Deposits
Recent Zettle by PayPal incidents
- Degraded performanceOct 30, 2026 · resolved in 2h 34m
Unable to contact Support team
Affected: UK, Sweden, Norway, Denmark, Finland, Netherlands +6 more
- Degraded performanceOct 7, 2026 · resolved in 23h 8m
DNS incident presenting errors
Affected: UK
Other restaurant POS systems to consider
- Shopify POS · #1 · 100% uptime
- SpotOn · #2 · 100% uptime
- Loyverse · #3 · 99.91% uptime
- Clover · #4 · 99.88% uptime