Restaurant Reservation Systems · reliability comparison
Tock vs Zenchef: which is more reliable? (2026)
Zenchef is more reliable than Tock, scoring 84.9 vs 55.7 out of 100. Over the last 90 days Tock reported 4 incidents and Zenchef reported 17, with effective uptime of 98.84% and 100% respectively. Zenchef resolves incidents faster on average (<1m).
Data updated Nov 1, 2026 · How we score
| Metric | Tock | Zenchef |
|---|---|---|
| Reliability score | 55.7 | 84.9 |
| Rank (restaurant reservation systems) | #6 | #3 |
| Uptime (90 days) | 98.84% | 100% |
| Incidents (90 days) | 4 | 17 |
| Partial / major outages | 3 | 17 |
| Avg time to resolve | 12h 6m | <1m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Tock and Zenchef differ
- Zenchef reported 4.3× as many incidents as Tock over the last 90 days (17 vs 4).
- Zenchef had 17 partial or major outages, compared with 3 for Tock.
- Zenchef fixes problems faster: <1m on average, against 12h 6m for Tock (Infinity× quicker).
90-day uptime
Tock
Zenchef
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Tock incidents
- Degraded performanceOct 26, 2026 · resolved in 25m
Investigating a potential service disruption
Affected: Timeline & Service, Dashboard Admin, Guest Checkout
- Partial outageOct 23, 2026 · resolved in 1h 1m
Affected: Dashboard Admin
- Major outageOct 7, 2026 · resolved in 1h 58m
Incident Identifiedofficial update ↗
Affected: SMS, Dashboard Admin, Dashboard Reporting
- Partial outageSep 14, 2026 · resolved in 1d 20h
Investigating a potential service disruptionofficial update ↗
Affected: Guest Checkout, Timeline & Service
Recent Zenchef incidents
- MaintenanceOct 20, 2026 · resolved in <1m
- MaintenanceOct 20, 2026 · resolved in 5h 28m
- MaintenanceOct 20, 2026 · resolved in <1m
- MaintenanceOct 13, 2026 · resolved in <1m
- Partial outageOct 13, 2026 · resolved in <1m
- Partial outageOct 13, 2026 · resolved (duration not published)
Other restaurant reservation systems to consider
- Eat App · #1 · 100% uptime
- ResDiary · #2 · 99.88% uptime
- SevenRooms · #4 · 99.76% uptime
- CoverManager · #5 · 99.35% uptime
See the full most reliable restaurant reservation systems ranking →