Field Service Management · 2026 reliability ranking
Most Reliable Field Service Management Software (2026)
We ranked 18 field service management apps by real-world reliability over the last 90 days, using 36 status page incidents and our own around-the-clock uptime checks. Field service software is where trades and home-service businesses keep their schedules, job details, quotes and invoices, and technicians rely on its mobile app to know where to go next. An outage during the working day can leave crews unable to see jobs, collect payments or sign off work, and online booking forms can silently stop taking new customers. Because these tools run the whole day's operations, a vendor's track record on uptime and incident communication matters as much as its feature list.
Last updated Nov 1, 2026 · How we score
| # | Vendor | Score | Uptime (90d) |
|---|---|---|---|
| 1 | FieldRoutesFieldRoutes is field service management software focused on pest control and lawn care businesses, and is owned by ServiceTitan. | 100.0 | 100% |
| 2 | KickservKickserv is web-based field service management software for small service businesses. | 100.0 | 100% |
| 3 | SuccesswareSuccessware is field service management software for residential HVAC, plumbing and electrical contractors. | 100.0 | 100% |
| 4 | TradifyTradify is a New Zealand-based job management app for tradespeople, covering quotes, scheduling, timesheets and invoicing. | 100.0 | 100% |
| 5 | ZuperZuper is a field service management platform covering scheduling, dispatch, workflows and customer communication. | 96.6 | 99.99% |
| 6 | JobberJobber is an Edmonton-based field service management app for small home service businesses, covering quoting, scheduling, invoicing and payments. | 93.1 | 99.97% |
| 7 | Housecall ProHousecall Pro is a field service management platform for home service businesses with scheduling, dispatching, invoicing and online booking. | 91.4 | 99.93% |
| 8 | Service FusionService Fusion is a field service management platform for home and commercial service contractors. | 90.2 | 99.93% |
| 9 | SkeduloSkedulo is a mobile workforce scheduling and field service platform aimed at mid-size and enterprise organisations. | 83.1 | 99.85% |
| 10 | CommusoftCommusoft is a UK-based job management software provider for heating, plumbing, electrical and other trade businesses. | 83.0 | 99.79% |
| 11 | ServiceTitanServiceTitan is a field service management platform for residential and commercial trades such as HVAC, plumbing and electrical contractors. | 76.8 | 99.70% |
| 12 | BuildOpsBuildOps is a field service and project management platform for commercial contractors. | 73.4 | 99.68% |
| 13 | BigChangeBigChange is a UK-based job management and field service platform for businesses with mobile workforces. | 62.4 | 99.38% |
| 14 | FieldEdgeFieldEdge is field service management software for HVAC, plumbing and electrical contractors. | 58.8 | 99.50% |
Field Service Management reliability at a glance
- Across the 14 ranked field service management apps, average 90-day uptime is 99.84%. Reliability scores range from 100.0 (FieldRoutes) to 58.8 (FieldEdge).
- Together they published 36 incidents in the last 90 days, 13 of them partial or major outages.
- FieldRoutes, Kickserv, Successware, Tradify reported no incidents at all in that time.
- The typical vendor takes 4h to resolve an incident. Zuper is fastest, at 8m on average.
- ServiceTitan reported the most incidents (8 in 90 days).
What to check before you choose a field service management app
- Make sure the mobile app works offline, so technicians can still see job details and capture signatures with no signal.
- Judge scheduling and payments separately: a dispatch outage idles crews, a payments outage delays cash.
- Ask how online booking forms behave during an outage. A form that fails silently loses leads without anyone noticing.
- Prefer vendors that name the affected components in incidents. Vague "service disruption" posts make impact hard to judge.
90-day uptime history
Each bar is one day. Hover a bar for that day's uptime and incidents.
1. FieldRoutes
100% uptime · 0 incidents · avg resolve —2. Kickserv
100% uptime · 0 incidents · avg resolve —3. Successware
100% uptime · 0 incidents · avg resolve —4. Tradify
100% uptime · 0 incidents · avg resolve —5. Zuper
99.99% uptime · 3 incidents · avg resolve 8m6. Jobber
99.97% uptime · 5 incidents · avg resolve 31m7. Housecall Pro
99.93% uptime · 2 incidents · avg resolve 2h 17m8. Service Fusion
99.93% uptime · 2 incidents · avg resolve 4h 3m9. Skedulo
99.85% uptime · 3 incidents · avg resolve 6h 2m10. Commusoft
99.79% uptime · 3 incidents · avg resolve 3h 56m11. ServiceTitan
99.70% uptime · 8 incidents · avg resolve 3h 39m12. BuildOps
99.68% uptime · 5 incidents · avg resolve 6h 36m13. BigChange
99.38% uptime · 3 incidents · avg resolve 13h 22m14. FieldEdge
99.50% uptime · 2 incidents · avg resolve 3d- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Being tracked (not ranked yet)
These vendors join the ranking once we have enough evidence: at least 14 days of data, and for vendors with a quiet status page (silent for a year, or for 90 days while their competitors report several incidents), 30 days of our own independent monitoring.
- FieldPulse · quiet status page, awaiting our own monitoring
- Workiz · quiet status page, awaiting our own monitoring
- Fergus
- Simpro
Recent Field Service Management incidents
Intermittent Log-In Issues for Some Users
Affected: Admin System - admin.servicefusion.com, Worker App
[Reporting] Service Availability Issue
Affected: Reporting
[CCPro] 3rd Party Service Availability Issue
Affected: Telephony Platform: Inbound Calling
Web app errors - Component failed to load
Affected: Skedulo On Salesforce, Skedulo Pulse Platform
US Analytics Experiencing Issue
Affected: Skedulo Pulse Platform
Affected: Office, Telephony Platform: Inbound Calling, Telephony Platform: Outbound Calling, Telephony Platform: Call Queues, Carrier Networks: Local Numbers, Carrier Networks: Toll Free Numbers +6 more
Head-to-head comparisons
- FieldRoutes vs Kickserv reliability
- FieldRoutes vs Successware reliability
- FieldRoutes vs Tradify reliability
- FieldRoutes vs Zuper reliability
- Kickserv vs Successware reliability
- Kickserv vs Tradify reliability
- Kickserv vs Zuper reliability
- Successware vs Tradify reliability
- Successware vs Zuper reliability
- Tradify vs Zuper reliability
Related rankings
Frequently asked questions
What is the most reliable field service management app?
Based on the last 90 days of data, FieldRoutes is the most reliable field service management app we track, with a reliability score of 100.0/100 and 100% uptime.
How do you measure field service management app reliability?
We poll each vendor's public status page every few minutes, record every incident, and run our own uptime checks against each vendor's login and customer-facing pages. Uptime (40%), incident frequency (20%), average time to resolve (20%) and transparency (20%) combine into one score out of 100.
How often are these rankings updated?
Continuously. Status pages and uptime checks run every five minutes and scores are recalculated several times an hour.
Can vendors pay to rank higher?
No. Sponsored placements are clearly labelled, shown separately from the rankings and never change a vendor's score.