Auto Repair Shop Software · 2026 reliability ranking
Most Reliable Auto Repair Shop Software (2026)
We ranked 14 auto repair shop management systems by real-world reliability over the last 90 days, using 10 status page incidents and our own around-the-clock uptime checks. An auto repair shop runs its day out of its shop management system: repair orders, estimates, parts ordering, technician time, inspections and payments all pass through it. When it goes down, service writers can't open or close tickets, parts orders stall and cars sit on lifts waiting for authorisation, so a morning outage can push a full day's car count into the next day. Most shop systems also depend on parts catalogues, labour guides and payment integrations, and a failure in any of these shows up at the counter.
Last updated Nov 1, 2026 · How we score
Auto Repair Shop Software reliability at a glance
- Across the 2 ranked auto repair shop management systems, average 90-day uptime is 99.83%. Reliability scores range from 81.3 (Tekmetric) to 79.0 (Shop-Ware).
- Together they published 10 incidents in the last 90 days, 6 of them partial or major outages.
- Shop-Ware reported the most incidents (6 in 90 days).
What to check before you choose a auto repair shop management system
- Repair orders and estimates at the counter are the core of the day. Check incidents affecting the main app.
- Parts ordering integrations fail independently and can delay jobs.
- Digital inspections and customer approvals by text keep cars moving. Check incidents affecting messaging.
- Payment outages at pickup slow checkout and risk unpaid jobs.
90-day uptime history
Each bar is one day. Hover a bar for that day's uptime and incidents.
1. Tekmetric
99.76% uptime · 4 incidents · avg resolve 2h 30m2. Shop-Ware
99.89% uptime · 6 incidents · avg resolve 47m- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Being tracked (not ranked yet)
These vendors join the ranking once we have enough evidence: at least 14 days of data, and for vendors with a quiet status page (silent for a year, or for 90 days while their competitors report several incidents), 30 days of our own independent monitoring.
- Protractor
- Shopmonkey
- Workshop Software
- AutoLeap · no public status page
- Fullbay · no public status page
- MechanicDesk · no public status page
- Torque360 · no public status page
- ARI · no public status page
- Shop Boss · no public status page
- NAPA TRACS · no public status page
- R.O. Writer · no public status page
- Mitchell 1 Manager SE · no public status page
Recent Auto Repair Shop Software incidents
The application is having degraded performance
Affected: Application, API, Webhooks, Integrations
PartsTech Performance Interruption
Affected: PartsTech
Affected: Integrations
SpeedDial 2.0 integration issues
Affected: Integrations
Investigating: PartsTech Integration Issue
Affected: PartsTech
Affected: Integrations
Head-to-head comparisons
Related rankings
Frequently asked questions
What is the most reliable auto repair shop management system?
Based on the last 90 days of data, Tekmetric is the most reliable auto repair shop management system we track, with a reliability score of 81.3/100 and 99.76% uptime.
How do you measure auto repair shop management system reliability?
We poll each vendor's public status page every few minutes, record every incident, and run our own uptime checks against each vendor's login and customer-facing pages. Uptime (40%), incident frequency (20%), average time to resolve (20%) and transparency (20%) combine into one score out of 100.
How often are these rankings updated?
Continuously. Status pages and uptime checks run every five minutes and scores are recalculated several times an hour.
Can vendors pay to rank higher?
No. Sponsored placements are clearly labelled, shown separately from the rankings and never change a vendor's score.