Monthly outage report

September 2019 business software outage report

In September 2019, the vendors we track reported 24 incidents, including 10 partial or major outages. Choose a category for the vendor-by-vendor breakdown.

Retail & e-commerce

CategoryIncidentsPartial / majorClean vendorsMost incidents
E-commerce Platforms0013 of 13—
Retail POS0016 of 16—
Shipping & Fulfillment Software0015 of 15—

Payments & finance

CategoryIncidentsPartial / majorClean vendorsMost incidents
Accounting Software0012 of 12—
Business Banking5114 of 15Starling Business (5)
Expense Management Software0015 of 15—
KYC & Identity Verification0016 of 16—
Payment Processors0015 of 15—
Payroll & HR Software0016 of 16—
Subscription Billing Platforms0016 of 16—

Restaurants & hospitality

CategoryIncidentsPartial / majorClean vendorsMost incidents
Hotel Property Management Systems0016 of 16—
Restaurant Online Ordering Platforms0019 of 19—
Restaurant POS0017 of 17—
Restaurant Reservation Systems0015 of 15—
Vacation Rental Software0016 of 16—

Health, beauty & fitness

CategoryIncidentsPartial / majorClean vendorsMost incidents
Gym & Studio Management Software0016 of 16—
Salon & Spa Booking Software0015 of 15—
Therapy Practice Management Software0016 of 16—
Veterinary Practice Management Software3312 of 13DaySmart Vet (formerly Vetter) (3)

Trades & property

CategoryIncidentsPartial / majorClean vendorsMost incidents
Auto Repair Shop Software0014 of 14—
Field Service Management0018 of 18—
Property Management Software0016 of 16—

Back office & professional services

CategoryIncidentsPartial / majorClean vendorsMost incidents
Appointment Scheduling Software0013 of 13—
Business Phone Systems0016 of 16—
Childcare Management Software0013 of 13—
Cloud Storage & Office Suites0016 of 16—
E-Signature Software0014 of 14—
Employee Scheduling Software1013 of 14Homebase (1)
Form & Survey Builders3113 of 15Cognito Forms (2)
Legal Practice Management Software0016 of 16—
Password Managers0012 of 12—
Project Management Software0016 of 16—
Team Chat Apps0016 of 16—
Video Conferencing0012 of 12—

Marketing & customer communication

CategoryIncidentsPartial / majorClean vendorsMost incidents
Advertising Platforms0012 of 12—
Affiliate & Partner Management Platforms0016 of 16—
Affiliate Networks1012 of 13Digistore24 (1)
CRM Software3113 of 15Nutshell (2)
Email Marketing Platforms1114 of 15AWeber (1)
Help Desk Software0015 of 15—
Marketing Automation & CDPs0015 of 15—
Push Notification Services0013 of 13—
Referral & Loyalty Programs1014 of 15LoyaltyLion (1)
Social Media Management Tools0016 of 16—
Web & Product Analytics0015 of 15—
Web Hosting0015 of 15—

AI & developer tools

CategoryIncidentsPartial / majorClean vendorsMost incidents
AI Chat Assistants0010 of 10—
App Hosting Platforms0015 of 15—
Authentication Providers0013 of 13—
CDN & DNS Providers0016 of 16—
Cloud Providers0014 of 14—
Code Hosting & CI/CD1114 of 15SourceHut (1)
LLM API Providers0016 of 16—
Managed Database Services0015 of 15—
Monitoring & Observability4215 of 16Datadog (4)
SMS & Voice APIs0015 of 15—
Transactional Email APIs0014 of 14—

iGaming & betting technology

CategoryIncidentsPartial / majorClean vendorsMost incidents
iGaming Affiliate Software0014 of 14—
iGaming CRM & Player Engagement0012 of 12—
iGaming Payment Providers0014 of 14—

Creators & events

CategoryIncidentsPartial / majorClean vendorsMost incidents
Event Ticketing Platforms1013 of 14Universe (1)
Online Course Platforms0015 of 15—

Longest outages in September 2019