Monthly outage report

August 2020 business software outage report

In August 2020, the vendors we track reported 55 incidents, including 14 partial or major outages. Choose a category for the vendor-by-vendor breakdown.

Retail & e-commerce

CategoryIncidentsPartial / majorClean vendorsMost incidents
E-commerce Platforms0013 of 13—
Retail POS0016 of 16—
Shipping & Fulfillment Software0015 of 15—

Payments & finance

CategoryIncidentsPartial / majorClean vendorsMost incidents
Accounting Software0012 of 12—
Business Banking1014 of 15Monzo Business (1)
Expense Management Software2014 of 15Airbase (2)
KYC & Identity Verification1015 of 16ComplyCube (1)
Payment Processors0015 of 15—
Payroll & HR Software0016 of 16—
Subscription Billing Platforms0016 of 16—

Restaurants & hospitality

CategoryIncidentsPartial / majorClean vendorsMost incidents
Hotel Property Management Systems0016 of 16—
Restaurant Online Ordering Platforms0019 of 19—
Restaurant POS0017 of 17—
Restaurant Reservation Systems7014 of 15TableCheck (7)
Vacation Rental Software1015 of 16Hospitable (1)

Health, beauty & fitness

Trades & property

CategoryIncidentsPartial / majorClean vendorsMost incidents
Auto Repair Shop Software0014 of 14—
Field Service Management0018 of 18—
Property Management Software0016 of 16—

Back office & professional services

Marketing & customer communication

CategoryIncidentsPartial / majorClean vendorsMost incidents
Advertising Platforms0012 of 12—
Affiliate & Partner Management Platforms3115 of 16Everflow (3)
Affiliate Networks3112 of 13Digistore24 (3)
CRM Software1014 of 15Insightly (1)
Email Marketing Platforms0015 of 15—
Help Desk Software0015 of 15—
Marketing Automation & CDPs0015 of 15—
Push Notification Services0013 of 13—
Referral & Loyalty Programs0015 of 15—
Social Media Management Tools0016 of 16—
Web & Product Analytics0015 of 15—
Web Hosting0015 of 15—

AI & developer tools

CategoryIncidentsPartial / majorClean vendorsMost incidents
AI Chat Assistants0010 of 10—
App Hosting Platforms0015 of 15—
Authentication Providers0013 of 13—
CDN & DNS Providers1115 of 16deSEC (1)
Cloud Providers0014 of 14—
Code Hosting & CI/CD1014 of 15Travis CI (1)
LLM API Providers0016 of 16—
Managed Database Services0015 of 15—
Monitoring & Observability8415 of 16Datadog (8)
SMS & Voice APIs0015 of 15—
Transactional Email APIs0014 of 14—

iGaming & betting technology

CategoryIncidentsPartial / majorClean vendorsMost incidents
iGaming Affiliate Software3113 of 14Everflow (3)
iGaming CRM & Player Engagement0012 of 12—
iGaming Payment Providers2013 of 14emerchantpay (2)

Creators & events

CategoryIncidentsPartial / majorClean vendorsMost incidents
Event Ticketing Platforms0014 of 14—
Online Course Platforms0015 of 15—

Longest outages in August 2020