Outage report · Major outage

Asana outage on Dec 3, 2024

Asana unavailable

SeverityMajor outage

StartedDec 3, 2024, 00:09UTC

ResolvedDec 3, 2024, 00:55UTC

Duration46m

What happened

Asana reported a major outage starting Dec 3, 2024, 00:09 UTC, affecting App, API, Mobile, Automations and Background Actions, Webhooks and Event Streams. It was marked resolved at Dec 3, 2024, 00:55 UTC.

The incident lasted 46m from first report to resolution.
Asana had reported 1 other partial or major outage in the 90 days before it.
2 other vendors we track reported a significant incident within 12 hours of it.

Latest update from Asana

Incident: During an automated deployment of new code, an error in an internal networking service caused several system components to retain stale network connections. This caused requests to fail across a portion of our European data center. Impact: Users in our European datacenter were unable to load the Asana web app between 2024-12-02 2340UTC and 2024-12-03 0050UTC. The mobile app, our developer API, and app integrations saw degraded performance and an inability to modify or add data to Asana. Existing sessions on the Asana web app were mostly unaffected by this incident. Moving forward: We are adjusting our configuration of the library responsible for incorrectly retaining connections to avoid similar issues in the future. Additionally, Asana is in the process of upgrading and simplifying our internal routing infrastructure. ‌ Our metric considers a weighted average of uptime experienced by users at each data center. The number of minutes of downtime shown reflects this weight

Read Asana's official incident report ↗