Outage report · Major outage

Bitbucket outage on May 14, 2026

Users experiencing issues accessing multiple Atlassian products

SeverityMajor outage

StartedMay 14, 2026, 05:03UTC

ResolvedMay 14, 2026, 06:48UTC

Duration1h 45m

What happened

Bitbucket reported a major outage starting May 14, 2026, 05:03 UTC, affecting Website, API, Git via SSH, Authentication and user management, Git via HTTPS, Webhooks, Source downloads, Pipelines and 5 more. It was marked resolved at May 14, 2026, 06:48 UTC.

The incident lasted 1h 45m from first report to resolution.
Bitbucket had reported 1 other partial or major outage in the 90 days before it.
3 other vendors we track reported a significant incident within 12 hours of it.

Latest update from Bitbucket

### Summary On May 14, 2026, between 04:30 and 05:26 UTC, Atlassian customers experienced widespread service disruption across multiple Atlassian Cloud products. The issue was caused by a race condition in our internal deployment orchestration platform during a routine rollback operation of a core identity service in the us-east region. This race condition resulted in insufficient capacity for the identity service in the affected region which started returning errors to dependent products. The incident was detected within a minute by automated monitoring systems and mitigated in 56 minutes. ### **IMPACT** During the incident, customers attempting to access Atlassian Cloud products in the us-east region experienced authentication and permission failures and were unable to access services. Customers also experienced errors when accessing the support portal until Atlassian fell back to an alternate support method. This was caused by a core identity service in the us-east region becomin

Read Bitbucket's official incident report ↗