Outage report · Partial outage

Box outage on Jul 15, 2026

[Medium] Issues with Box Relay

SeverityPartial outage

StartedJul 15, 2026, 04:14UTC

ResolvedJul 15, 2026, 06:43UTC

Duration2h 29m

What happened

Box reported a partial outage starting Jul 15, 2026, 04:14 UTC, affecting Box Relay. It was marked resolved at Jul 15, 2026, 06:43 UTC.

The incident lasted 2h 29m from first report to resolution.
Box had reported 10 other partial or major outages in the 90 days before it.
8 other vendors we track reported a significant incident within 12 hours of it.

Latest update from Box

We recently addressed issues affecting Box Relay. We would like to take the opportunity to further explain these issues and the steps we have taken to keep them from happening in the future. Between 1:10 AM and 11:33 PM PT on July 14, 2026, some users may have experienced difficulties while working in Box. During this time, some users may have experienced degradation of Box Relay workflows that include a task outcome. The issue occurred as a result of a recent code change intended to improve how task assignments are handled in workflows. We were able to resolve the issue by reverting that change and restoring the previous behavior. In addition, we are improving our automated testing, monitoring, and deployment safeguards to prevent similar issues from occurring in the future. ‌ **Analysis** A Box Relay workflow can include a task outcome, which assigns a task to one or more people. As part of that outcome, the workflow also attempts to give each assignee access to the relevant fi

Read Box's official incident report ↗