Outage report · Partial outage

Box outage on Jun 25, 2026

[Medium] Issues with Zip Downloads

SeverityPartial outage

StartedJun 25, 2026, 19:29UTC

ResolvedJun 25, 2026, 21:47UTC

Duration2h 19m

What happened

Box reported a partial outage starting Jun 25, 2026, 19:29 UTC, affecting Uploads/Downloads. It was marked resolved at Jun 25, 2026, 21:47 UTC.

The incident lasted 2h 19m from first report to resolution.
Box had reported 9 other partial or major outages in the 90 days before it.
5 other vendors we track reported a significant incident within 12 hours of it.

Latest update from Box

Between 10:40 AM PDT and 12:33 PM PDT on June 25, 2026, some users may have experienced difficulties while working in Box. During this time, users routed through one particular US region may have seen failures or delays when attempting to download folders as ZIP files. The issue occurred after a recent network component update impacted a backend service in that region. We restored the feature availability by reverting the change. In addition, we are updating configuration and monitoring practices for such changes to reduce the likelihood of recurrence. # Analysis As part of our continuous and ongoing service improvement efforts, we recently rolled out a change to our internal compute platform. In one of our US regions, this change resulted in a resource problem within our service mesh layers. This incident highlighted opportunities to improve how platform updates and service configuration changes are propogated across Box compute regions. # Corrective Actions Box has initiated the

Read Box's official incident report ↗