Box outage on Feb 27, 2026

What happened

Box reported a partial outage starting Feb 27, 2026, 20:02 UTC, affecting FTP. It was marked resolved at Feb 27, 2026, 23:51 UTC.

• The incident lasted 3h 49m from first report to resolution.
• Box had reported 7 other partial or major outages in the 90 days before it.
• 2 other vendors we track reported a significant incident within 12 hours of it.

Latest update from Box

We recently addressed issues affecting Box FTP and SFTP services. We would like to take the opportunity to further explain these issues and the steps we have taken to keep them from happening in the future. From February 25th, 2026 at 9:20 AM PST to February 27th at 4:10 PM PST, some users may have experienced difficulties while working in Box. During this time, Box FTP and SFTP users may have seen CAPTCHA messages while logging in through FTP. The issue occurred due to a change in internal traffic routing which affected the Box FTP and SFTP services. We were able to resolve the issue by reverting the internal routing change and clearing CAPTCHAs for affected users. We are now working to harden the system against internal rate limiting going forward to prevent similar issues from occurring in the future.  ‌ **Analysis** On February 23rd at 8:20 AM PST, a change was made to send a subset of login traffic through a new route. After this change, no issues were observed and no cust

Read Box's official incident report ↗

What our independent monitoring saw

Our independent monitoring of Box started after this incident, so this report is based on Box's status page.

Other outages around the same time

Significant incidents other vendors reported within 12 hours of this one.

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• Major outageMailerLiteFeb 27, 2026, 16:49 UTC

  Investigating Issues

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