Outage report · Major outage

Box outage on Feb 24, 2026

[Critical] Issue with Box API

SeverityMajor outage

StartedFeb 24, 2026, 23:32UTC

ResolvedFeb 25, 2026, 00:15UTC

Duration43m

What happened

Box reported a major outage starting Feb 24, 2026, 23:32 UTC, affecting Content API. It was marked resolved at Feb 25, 2026, 00:15 UTC.

The incident lasted 43m from first report to resolution.
Box had reported 5 other partial or major outages in the 90 days before it.
6 other vendors we track reported a significant incident within 12 hours of it.

Latest update from Box

_Notice and disclaimer: Box is providing this preliminary information subject to further review and analysis. To the best of our knowledge, this is the current state and we may update as more information is confirmed._ On February 24, 2026 between 1:15 PM PST and 3:59 PM PST, some users may have experienced difficulties while working in Box. The most significant impact occurred from 1:42 PM PST to 1:59 PM PST, when Uploads, Downloads, Logins, APIs, and Notes saw elevated latency and errors. A small subset of functionality continued to experience some degradation through 3:59 PM PST. The issue occurred due to our cache cluster becoming temporarily overloaded due to a traffic spike concentrated on a single hot key. We were able to resolve the majority of the impact by rate limiting peripheral workloads and fully resolve the issue by stopping the offending traffic source. We are now implementing automated hot key detection and introducing dynamic rate limiting at the caching layer to

Read Box's official incident report ↗