Outage report · Major outage

Box outage on Feb 24, 2026

[Critical] Issues with Multiple Box Services

SeverityMajor outage

StartedFeb 24, 2026, 14:59UTC

ResolvedFeb 24, 2026, 16:07UTC

Duration1h 9m

What happened

Box reported a major outage starting Feb 24, 2026, 14:59 UTC, affecting Login/SSO, Uploads/Downloads, Box Sign. It was marked resolved at Feb 24, 2026, 16:07 UTC.

The incident lasted 1h 9m from first report to resolution.
Box had reported 4 other partial or major outages in the 90 days before it.
6 other vendors we track reported a significant incident within 12 hours of it.

Latest update from Box

_Notice and disclaimer: Box is providing this preliminary information subject to further review and analysis. To the best of our knowledge, this is the current state and we may update as more information is confirmed._ ‌ On February 24th, 2026 between 6:11 AM PST and 6:40 AM PST, some users may have experienced difficulties while while attempting to log into Box. Users already logged into Box were not impacted by this issue. The issue occurred due to a recent configuration change related to device security that prevented users from logging in to Box. We were able to resolve the issue by quickly reverting the change. We are also working to improve our release strategy and testing processes to prevent similar issues from occurring in the future. ‌ We are conducting a full engineering postmortem and our overview is subject to change with further analysis and findings. In the event our continuing investigation yields further substantive findings, we may publish additional analysis aft

Read Box's official incident report ↗