Outage report · Major outage

Braze outage on Jan 6, 2026

US05 Dashboard Errors

SeverityMajor outage

StartedJan 6, 2026, 15:41UTC

ResolvedJan 6, 2026, 16:29UTC

Duration48m

What happened

Braze reported a major outage starting Jan 6, 2026, 15:41 UTC, affecting Dashboard. It was marked resolved at Jan 6, 2026, 16:29 UTC.

The incident lasted 48m from first report to resolution.
Braze had reported 3 other partial or major outages in the 90 days before it.
3 other vendors we track reported a significant incident within 12 hours of it.

Latest update from Braze

No further issues have been experienced and all services are operating normally. The incident is now resolved.

Read Braze's official incident report ↗

What our independent monitoring saw

Our independent monitoring of Braze started after this incident, so this report is based on Braze's status page.

Other outages around the same time

Significant incidents other vendors reported within 12 hours of this one.

Partial outageJiraJan 6, 2026, 05:18 UTC
Disrupted Automation for Jira triggers not running for some customers
Major outageFirebase (Firestore & Realtime Database)Jan 6, 2026, 21:10 UTC
Firebase Realtime Database (RTDB) customers may experience connectivity issues in us-central1, europe-west1 and asia-southeast1
Partial outageJustworksJan 6, 2026, 23:45 UTC
We are experiencing an issue with our phone support services

Braze's overall reliability

78.0/100

Braze has a reliability score of 78.0/100, with 99.65% effective uptime and 4 incidents over the last 90 days.

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