Outage report · Partial outage

Braze outage on Mar 10, 2025

Currents and CDI latency impacting EU-01 and EU-02

SeverityPartial outage

StartedMar 10, 2025, 15:47UTC

ResolvedMar 10, 2025, 22:21UTC

Duration6h 34m

What happened

Braze reported a partial outage starting Mar 10, 2025, 15:47 UTC, affecting Outbound Messaging, Outbound Messaging, Currents, Currents, Cloud Data-Ingestion (CDI), Cloud Data-Ingestion (CDI). It was marked resolved at Mar 10, 2025, 22:21 UTC.

The incident lasted 6h 34m from first report to resolution.
It was the 3rd longest of 7 significant outages Braze reported in the 12 months up to it.
Braze had reported no other partial or major outages in the 90 days before it.
3 other vendors we track reported a significant incident within 12 hours of it.

Latest update from Braze

As of 11:20am ET, both the Currents and Braze CDI services have been fully restored to normal operational performance. Since that time, all CDI syncs and new Currents events have been processing within standard parameters. The Braze Engineering team has completed the immediate restoration work and is continuing to process the backlog of Currents events produced during the incident's impact window. Depending on the volume of events and the downstream destination for your integration, the backlog processing may take some time and will be different for each integration. As such, with systems operating normally for new incoming events, we are marking this issue as resolved at this time. Should you have questions, please reach out to Braze Support.

Read Braze's official incident report ↗