Outage report · Major outage

ChargeOver outage on Jun 7, 2025

System inaccessible

SeverityMajor outage

StartedJun 7, 2025, 21:00UTC

ResolvedJun 7, 2025, 22:21UTC

Duration1h 21m

What happened

ChargeOver reported a major outage starting Jun 7, 2025, 21:00 UTC, affecting Main Application, Search, Email Sending, Payment Processing, Developer Docs, Integrations. It was marked resolved at Jun 7, 2025, 22:21 UTC.

The incident lasted 1h 21m from first report to resolution.
ChargeOver had reported no other partial or major outages in the 90 days before it.
1 other vendor we track reported a significant incident within 12 hours of it.

Latest update from ChargeOver

## Incident details ChargeOver experienced an outage on June 7th, and an outage again on June 8th, as a result of a planned data center power outage, and an unplanned networking stack -related failure. On Saturday, June 7th, ChargeOver was inaccessible from approximately 13:12 CT to 16:53 CT. On Sunday, June 8th, ChargeOver was inaccessible from approximately 13:32 CT to 17:05 CT. ## Root cause ChargeOver’s primary data center \(Flexential in Chaska, MN\) performed a planned maintenance task which de-energized the four uninterruptible power supply \(UPS\) systems serving entire data center, one UPS system at a time. ChargeOver’s network infrastructure is designed to be redundant, and so ChargeOver has two separate power feeds coming from the four data center UPS systems. ChargeOver’s stacked network switches are plugged into either the first power feed, or the second power feed, to provide redundancy. When one of ChargeOver’s redundant network switches lost power due to the

Read ChargeOver's official incident report ↗