ChargeOver outage on Jul 19, 2023

What happened

ChargeOver reported a major outage starting Jul 19, 2023, 15:29 UTC, affecting Main Application, Search, Email Sending, Payment Processing, Integrations. It was marked resolved at Jul 19, 2023, 16:17 UTC.

• The incident lasted 48m from first report to resolution.
• ChargeOver had reported 1 other partial or major outage in the 90 days before it.

Latest update from ChargeOver

## Incident details The ChargeOver team follows an agile software development lifecycle for rolling out new features and updates. We routinely roll out new features and updates to the platform multiple times per week. Our typical continuous integration/continuous deployment roll-outs look something like this: * Developers make changes * Code review by other developers * Automated security, linting, and security testing is performed * Senior-level developer code review before deploying features to production * Automated deploy of new updates to production environment * If an error occurs, roll back the changes to a previously known-good configuration ChargeOver uses `Docker` containers and a redundant set of `Docker Swarm` nodes for production deployments. On `July 19th at 10:24am CT` we reviewed and deployed an update which, although passing all automated acceptance tests, errantly deployed an update which caused the deployment of `Docker` container images to silently fail

Read ChargeOver's official incident report ↗

What our independent monitoring saw

Our independent monitoring of ChargeOver started after this incident, so this report is based on ChargeOver's status page.

ChargeOver's overall reliability

Full ChargeOver reliability report and live status → · Most reliable ChargeOver alternatives →