Outage report · Partial outage

CleverTap outage on Aug 31, 2023

Some of the accounts/users are not able to login to EU1 dashboard

SeverityPartial outage
StartedAug 31, 2023, 13:45UTC
ResolvedAug 31, 2023, 16:08UTC
Duration2h 24m

What happened

CleverTap reported a partial outage starting Aug 31, 2023, 13:45 UTC, affecting Dashboard Reports. It was marked resolved at Aug 31, 2023, 16:08 UTC.

  • The incident lasted 2h 24m from first report to resolution.
  • CleverTap had reported no other partial or major outages in the 90 days before it.

Latest update from CleverTap

All user information and account information is synced. All users can login and conduct their operations normally. This incident is resolved and all components are working as expected.

Read CleverTap's official incident report ↗

What our independent monitoring saw

Our independent monitoring of CleverTap started after this incident, so this report is based on CleverTap's status page.

CleverTap's overall reliability

100.0/100

CleverTap has a reliability score of 100.0/100, with 100% effective uptime and 0 incidents over the last 90 days.

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