Outage report · Major outage

Dialpad outage on Jun 12, 2025

Customers experiencing difficulty making calls and joining meetings.

SeverityMajor outage
StartedJun 12, 2025, 18:09UTC
ResolvedJun 12, 2025, 21:57UTC
Duration3h 48m

What happened

Dialpad reported a major outage starting Jun 12, 2025, 18:09 UTC, affecting Telephony Infrastructure: Inbound Calls, Telephony Infrastructure: Outbound Calls, Application, Contact Center, Meetings, Messaging, Google Cloud Platform. It was marked resolved at Jun 12, 2025, 21:57 UTC.

  • The incident lasted 3h 48m from first report to resolution.
  • Dialpad had reported 6 other partial or major outages in the 90 days before it.
  • 12 other vendors we track reported a significant incident within 12 hours of it.

Latest update from Dialpad

This incident has been resolved.

Read Dialpad's official incident report ↗

What our independent monitoring saw

Our independent monitoring of Dialpad started after this incident, so this report is based on Dialpad's status page.

Other outages around the same time

Significant incidents other vendors reported within 12 hours of this one.

Dialpad's overall reliability

75.6/100

Dialpad has a reliability score of 75.6/100, with 99.65% effective uptime and 7 incidents over the last 90 days.

Visit Dialpad ↗

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