Outage report · Major outage

Easyship outage on Nov 12, 2020

APIs unstable and slow issue

SeverityMajor outage
StartedNov 12, 2020, 21:30UTC
ResolvedNov 12, 2020, 22:43UTC
Duration1h 14m

What happened

Easyship reported a major outage starting Nov 12, 2020, 21:30 UTC, affecting Core API. It was marked resolved at Nov 12, 2020, 22:43 UTC.

  • The incident lasted 1h 14m from first report to resolution.
  • Easyship had reported no other partial or major outages in the 90 days before it.

Latest update from Easyship

In this incident, users encountered the API unstable and slow issue. All times are UTC. 20:44 A new deployment on the production site. 21:30 Monitoring Servers report a check failed issue to the DevOps team. 21:35 Developer investigates the issue. 21:46 DevOps found an error from Core API. 21:51 DevOps found Database performance slow and all API latency is very high. 22:39 DevOps decides to rollback to the previous stable version. 22:44 All services are back to normal. **Root cause:** The root cause is the new migration codes caused a lot of locks on tables and then slow down all API calls.

Read Easyship's official incident report ↗

What our independent monitoring saw

Our independent monitoring of Easyship started after this incident, so this report is based on Easyship's status page.

Easyship's overall reliability

100.0/100

Easyship has a reliability score of 100.0/100, with 100% effective uptime and 0 incidents over the last 90 days.

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