Front outage on Nov 21, 2025

What happened

Front reported a partial outage starting Nov 21, 2025, 19:21 UTC, affecting App, Rules and Workflows, Calendar. It was marked resolved at Nov 21, 2025, 22:18 UTC.

• The incident lasted 2h 57m from first report to resolution.
• Front had reported 2 other partial or major outages in the 90 days before it.

Latest update from Front

At 19:05 UTC \(11:05 am PST\), Front began a routine application deployment. Front typically deploys new versions of the application multiple times per day as part of normal operation. This app release included a change in the way we connect to an internal caching system. The change passed all our testing requirements, but due to an environment-specific configuration on the caching system it immediately caused a problem in our customer environment. ‌ Front was alerted within minutes of the increased error rate and immediately started investigating. At 19:20 UTC we initiated a rollback of the deployment across all regions. Because of the progressive nature of the rollback, some customers saw the application recover quickly after while for others it took up to 30 minutes. By 19:50 all rollbacks were complete and most customers were back to normal. ‌ However, for one slice of Front customers the rollback triggered a second issue that kept the application from recovering. For clarity,

Read Front's official incident report ↗

What our independent monitoring saw

Our independent monitoring of Front started after this incident, so this report is based on Front's status page.

Front's overall reliability

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