Outage report · Partial outage

Frontegg outage on Jun 3, 2024

US region services partial outage

SeverityPartial outage

StartedJun 3, 2024, 12:13UTC

ResolvedJun 3, 2024, 14:58UTC

Duration2h 45m

What happened

Frontegg reported a partial outage starting Jun 3, 2024, 12:13 UTC. It was marked resolved at Jun 3, 2024, 14:58 UTC.

The incident lasted 2h 45m from first report to resolution.
It was the 3rd longest of 5 significant outages Frontegg reported in the 12 months up to it.
Frontegg had reported 1 other partial or major outage in the 90 days before it.
3 other vendors we track reported a significant incident within 12 hours of it.

Latest update from Frontegg

## **Executive summary:** On June 3rd, at 12:06 GMT, The Frontegg team received an indication from our monitoring system of increased latency for refresh token requests \(average greater than 750 ms\) in our US region. Starting at 12:12 GMT, the first customer reached out to frontegg noting request timeouts. At 12:13 GMT, we updated our status page and officially began the investigation. As a preliminary measure the team began a number of different mitigation actions in an attempt to remedy the situation as quickly as possible. After seeing no improvement, at 12:30 GMT the team began a full cross-regional disaster recovery protocol. At 12:40 GMT we also began a same-region disaster recovery protocol \(starting a new same-region cluster\) as part of the escalation to ensure a successful recovery. At 13:25 GMT we began to divert the traffic to the new same-region cluster and by 13:30 we saw a stabilization of traffic to Frontegg. Upon further investigation, we discovered the root caus

Read Frontegg's official incident report ↗