Outage report · Partial outage
Gladly outage on Sep 10, 2026
Intermittent Report Loading Issues
SeverityPartial outage
StartedSep 10, 2026, 15:08UTC
ResolvedSep 11, 2026, 00:30UTC
Duration9h 22m
What happened
Gladly reported a partial outage starting Sep 10, 2026, 15:08 UTC, affecting Reporting. It was marked resolved at Sep 11, 2026, 00:30 UTC.
- The incident lasted 9h 22m from first report to resolution.
- It was the longest significant outage Gladly reported in the 12 months up to it.
- Gladly had reported 1 other partial or major outage in the 90 days before it.
- 7 other vendors we track reported a significant incident within 12 hours of it.
Latest update from Gladly
Our monitoring indicates that issues with Gladly reports remain performant. At this time, 2 reports - Gladly AI Sessions Detail and Gladly AI Sessions Detail with Messages - remain under maintenanace. We will communicate fixes for those reports over release notes. Please contact <a href="https://help.gladly.com/docs/contact-gladly-support" target="_blank">Gladly Support</a> should you have any questions or use this <a href="https://gladly.atlassian.net/servicedesk/customer/portal/3/group/6/create/36" target="_blank">alternative form</a> if you are unable to access the Help page.
What our independent monitoring saw
Our independent monitoring of Gladly started after this incident, so this report is based on Gladly's status page.
Other outages around the same time
Significant incidents other vendors reported within 12 hours of this one.
Gladly's overall reliability
74.9/100
Gladly has a reliability score of 74.9/100, with 99.65% effective uptime and 7 incidents over the last 90 days.
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