Gladly outage on Oct 2, 2024

What happened

Gladly reported a major outage starting Oct 2, 2024, 14:00 UTC, affecting Gladly Team Solution. It was marked resolved at Oct 2, 2024, 14:50 UTC.

• The incident lasted 50m from first report to resolution.
• Gladly had reported no other partial or major outages in the 90 days before it.
• 3 other vendors we track reported a significant incident within 12 hours of it.

Latest update from Gladly

Gladly will distribute a thorough root cause analysis (RCA) for this incident via email as soon as possible. The RCA will contain details on root cause, incident timeline, recovery steps, and remediation steps. Please contact <a href="https://help.gladly.com/docs/contact-gladly-support" target="_blank">Gladly Support</a> should you have any questions or use this <a href="http://gladly.com/support" target="_blank">alternative form</a> if you are unable to access the Help page.

Read Gladly's official incident report ↗

What our independent monitoring saw

Our independent monitoring of Gladly started after this incident, so this report is based on Gladly's status page.

Other outages around the same time

Significant incidents other vendors reported within 12 hours of this one.

• Partial outageSign In Scheduling (formerly 10to8)Oct 2, 2024, 09:05 UTC

  Degradation of Service (Slowness)

• Major outageSign In Scheduling (formerly 10to8)Oct 2, 2024, 11:03 UTC

  Sign In Scheduling Outage

• Partial outageSimplePracticeOct 2, 2024, 17:15 UTC

  Heavy traffic causing slow loading times

Gladly's overall reliability

Full Gladly reliability report and live status → · Most reliable Gladly alternatives →