Outage report · Partial outage

Google Workspace outage on Apr 10, 2026

Google Workspace users using Google IdP are unable to sign into their accounts using security keys and hardware based passkeys.

SeverityPartial outage

StartedApr 10, 2026, 02:08UTC

ResolvedApr 10, 2026, 14:50UTC

Duration12h 42m

What happened

Google Workspace reported a partial outage starting Apr 10, 2026, 02:08 UTC, affecting Admin Console. It was marked resolved at Apr 10, 2026, 14:50 UTC.

The incident lasted 12h 42m from first report to resolution.
It was the longest significant outage Google Workspace reported in the 12 months up to it.
Google Workspace had reported 2 other partial or major outages in the 90 days before it.
2 other vendors we track reported a significant incident within 12 hours of it.

Latest update from Google Workspace

**Summary** Google Workspace users using Google IdP were unable to sign into their accounts using security keys and hardware based passkeys. **Description** The issue with Admin Console has been resolved for all affected users as of Friday, 2026-04-10 07:50 PDT. Suspected CL have been rolled back and we are seeing in our graphs errors rate have gone down. Customers also confirmed that issues have been mitigated. We thank you for your patience while we worked on resolving the issue. **Customer Symptoms** Google Workspace users using Google IdP were unable to sign into their accounts using security keys and hardware based passkeys. **Workaround** Below steps should be performed by Admin as the workaround: * Admin should revoke the key. * Admin to create the verification code to sign-in. * The user should sign-in using Backup verification code and then re-enrolls the security key.

Read Google Workspace's official incident report ↗