Outage report · Partial outage
GoTo Connect outage on Sep 17, 2025
GoTo Connect - Issues with messaging and notifications
What happened
GoTo Connect reported a partial outage starting Sep 17, 2025, 19:03 UTC, affecting VoIP Calls - Deskphones, VoIP Calls - GoTo Connect Web, VoIP Calls - GoTo Connect Mobile, Messaging - Chat, Administration Portal. It was marked resolved at Sep 18, 2025, 18:49 UTC.
- The incident lasted 23h 46m from first report to resolution.
- It was the 3rd longest of 9 significant outages GoTo Connect reported in the 12 months up to it.
- GoTo Connect had reported 3 other partial or major outages in the 90 days before it.
- 2 other vendors we track reported a significant incident within 12 hours of it.
Latest update from GoTo Connect
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
What our independent monitoring saw
Our independent monitoring of GoTo Connect started after this incident, so this report is based on GoTo Connect's status page.
Other outages around the same time
Significant incidents other vendors reported within 12 hours of this one.
GoTo Connect's overall reliability
GoTo Connect has a reliability score of 87.9/100, with 99.87% effective uptime and 3 incidents over the last 90 days.
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