Live status & reliability report

Help Scout status, outages & reliability

#7 of 13 help desk platformsOperational

Help Scout is a shared inbox, help center and live chat tool for customer support teams, based in Boston, Massachusetts.

Data updated Nov 1, 2026 · score recalculated

Over the last 90 days Help Scout had 99.91% effective uptime across 6 status page incidents, resolving them in 2h on average.

89.2/100Reliability scoreVisit Help Scout ↗

Is Help Scout down right now?

No, Help Scout is up and running.

  • Help Scout's status page reports all systems operational. Checked .
  • All 3 Help Scout pages we check are responding. Checked .

Official Help Scout status page ↗

Uptime (90d)99.91%1h 48m weighted downtime
Incidents (90d)61.0 per 30 days
Major / partial outages0
Avg time to resolve2h
Outages we detected0by our independent probes

90-day uptime

Aug 4, 2026 – Aug 5, 2026: no incidentsAug 6, 2026: 99.23% uptime, 1 incident (Degraded performance)Aug 7, 2026 – Aug 12, 2026: no incidentsAug 13, 2026: 99.56% uptime, 1 incident (Degraded performance)Aug 14, 2026: 98.56% uptime, 2 incidents (Degraded performance)Aug 15, 2026 – Aug 17, 2026: no incidentsAug 18, 2026: 97.99% uptime, 1 incident (Degraded performance)Aug 19, 2026 – Aug 30, 2026: no incidentsAug 31, 2026: 97.52% uptime, 1 incident (Degraded performance)Sep 1, 2026 – Sep 21, 2026: no incidentsSep 22, 2026: 99.62% uptime, 1 incident (Degraded performance)Sep 23, 2026 – Nov 1, 2026: no incidents
90 days ago99.916% average daily uptimeToday
  • No incidents
  • Degraded
  • Partial outage
  • Major outage
  • No data

Key facts about Help Scout's reliability

  • Over the past 12 months, Help Scout published 39 incidents on its status page, 6 of them partial or major outages.
  • Its longest outage on record in that time was “Docs Errors” on Jul 14, 2026, which lasted 6h 44m.
  • The part of Help Scout most often affected was Web App (19 of 39 incidents).
  • Help Scout reported 6 incidents in the last 90 days, down from 8 in the 90 days before.
  • Incidents most often began on a Thursday (11 of 39, UTC).
  • Help Scout's 90-day uptime of 99.91% is above the average for help desk platforms (99.66%).

Score breakdown

Uptime · 40% weight
92
99.917% effective uptime
Incident frequency · 20% weight
78
1.00 weighted incidents per 30 days
Time to resolve · 20% weight
85
2h average
Transparency · 20% weight
100
No unreported outages detected

How the score is calculated →

Incidents per month

0369121 major outage incident1 partial outage incident2 degraded performance incidents4Dec1 degraded performance incident1 informational incident2Jan ’261 partial outage incident2 degraded performance incidents3Feb7 degraded performance incidents2 informational incidents9Mar1 major outage incident3 degraded performance incidents2 informational incidents6Apr2 degraded performance incidents2May2 degraded performance incidents2Jun1 partial outage incident3 degraded performance incidents4Jul5 degraded performance incidents5Aug1 degraded performance incident1SepOctNov
  • Major outage
  • Partial outage
  • Degraded
  • Informational

Response time

Daily average response time of Help Scout's public pages, measured by our probes.

Not enough data yet — this chart fills in as our monitoring runs.

Score trend

Daily reliability score (rolling 90-day window).

Not enough data yet — this chart fills in as our monitoring runs.

Help Scout incident history (last 90 days)

  • Degraded performanceSep 22, 2026 · resolved in 36m

    Mailbox counts, folders, reports, search results

    Affected: Mailbox counts, folders, reports, search results

  • Degraded performanceAug 31, 2026 · resolved in 3h 57m

    Mailbox counts

    Affected: Mailbox counts, folders, reports, search results

  • Degraded performanceAug 18, 2026 · resolved in 3h 12m

    App Access Issues

    Affected: AI Drafts, AI Answers, AI Summarize, AI Assist

  • Degraded performanceAug 14, 2026 · resolved in 1h 18m

    Beacon Issues

    Affected: Beacon

  • Degraded performanceAug 13, 2026 · resolved in 1h 42m

    SLA issues

    Affected: Web App

  • Degraded performanceAug 6, 2026 · resolved in 1h 13m

    Report Loading

    Affected: Mailbox counts, folders, reports, search results

Source: Help Scout status page · last checked · Subscribe via RSS

Our independent monitoring

We check these public Help Scout pages every 5 minutes. An outage is recorded after two consecutive failed checks.

PageLast checkUptime (30d)Avg response
Sign-in pageUp 100%535 ms
HomepageUp 100%490 ms
Mailbox APIUp 100%346 ms

How Help Scout compares

Help Scout vs Hiver

99.91% vs 99.99% uptime

Help Scout vs HubSpot Service Hub

99.91% vs 100% uptime

Help Scout vs Kustomer

99.91% vs 99.99% uptime

Help Scout vs Tidio

99.91% vs 99.98% uptime

Help Scout vs HappyFox

99.91% vs 100% uptime

Help Scout vs LiveAgent

99.91% vs 100% uptime

Most reliable Help Scout alternatives →

Help Scout status FAQ

Is Help Scout down right now?

No, Help Scout is up and running. Help Scout's status page currently reports all systems operational, and all 3 of the Help Scout pages we check every five minutes are responding. This page updates automatically when that changes.

How reliable is Help Scout?

Help Scout has a reliability score of 89.2 out of 100, ranking #7 of 13 help desk platforms. Over the last 90 days it had 99.91% effective uptime.

How often does Help Scout have outages?

Help Scout published 6 incidents on its status page in the last 90 days (0 partial or major outages) and 39 in the past 12 months.

How long do Help Scout outages last?

Help Scout resolves incidents in 2h on average. Its longest outage in the past year lasted 6h 44m, on Jul 14, 2026.

Does Help Scout have a status page?

Yes. Help Scout's official status page is status.helpscout.com. We read it every five minutes and keep its full incident history.