Live status & reliability report
Hightouch status, outages & reliability
Hightouch is a composable customer data platform that syncs customer data from a company's data warehouse into marketing, sales and advertising tools.
Data updated Nov 1, 2026 · score recalculated
Over the last 90 days Hightouch had 99.92% effective uptime across 9 status page incidents (1 partial or major outage), resolving them in 1h 14m on average.
Is Hightouch down right now?
No, Hightouch is up and running.
- Hightouch's status page reports all systems operational. Checked .
- All 3 Hightouch pages we check are responding. Checked .
90-day uptime
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Key facts about Hightouch's reliability
- Over the past 12 months, Hightouch published 21 incidents on its status page, 4 of them partial or major outages.
- Its longest outage on record in that time was “Degraded functionality in AWS us-east-1” on May 8, 2026, which lasted 1h 14m.
- The part of Hightouch most often affected was Reverse ETL (5 of 21 incidents).
- Hightouch reported 9 incidents in the last 90 days, up from 5 in the 90 days before.
- Incidents most often began on a Thursday (9 of 21, UTC).
- Hightouch's 90-day uptime of 99.92% is above the average for marketing automation platforms (99.73%).
- It resolves incidents faster than the typical marketing automation platform: 1h 14m on average, against a median of 2h 52m.
Score breakdown
Incidents per month
- Major outage
- Partial outage
- Degraded
- Informational
Response time
Daily average response time of Hightouch's public pages, measured by our probes.
Not enough data yet — this chart fills in as our monitoring runs.
Score trend
Daily reliability score (rolling 90-day window).
Not enough data yet — this chart fills in as our monitoring runs.
Hightouch incident history (last 90 days)
- Degraded performanceSep 29, 2026 · resolved in 1h 9m
Slow Application Loading and Intermittent UI Errors
Affected: Reverse ETL, Customer Studio, Intelligence
- InformationalSep 24, 2026 · resolved in <1m
- Degraded performanceSep 21, 2026 · resolved in 1h 26m
Slow Application Loading and Intermittent UI Errors
Affected: Reverse ETL, Customer Studio, Intelligence
- InformationalSep 18, 2026 · resolved in <1m
- Degraded performanceSep 4, 2026 · resolved in 53m
Affected: AWS ap-south-1 (Mumbai), AWS eu-west-1 (Ireland), AWS us-east-1 (N. Virginia), GCP us-east4 (N. Virginia), GCP europe-west1 (Belgium), Azure eastus (Virginia)
- Partial outageAug 19, 2026 · resolved in 1h 13m
Affected: Reverse ETL, Customer Studio, Intelligence
- Degraded performanceAug 13, 2026 · resolved in 31m
Hightouch app rendering issues
Affected: Reverse ETL, Customer Studio, Intelligence
- Degraded performanceAug 7, 2026 · resolved in 2h 12m
Processing delay for subset of syncs
Affected: AWS ap-south-1 (Mumbai), AWS eu-west-1 (Ireland), AWS us-east-1 (N. Virginia), GCP us-east4 (N. Virginia), GCP europe-west1 (Belgium), Azure eastus (Virginia)
- InformationalAug 5, 2026 · resolved in <1m
Processing delay and duplicate delivery for subset of Events
Affected: Event syncing (US), Real-time Personalization (US)
Source: Hightouch status page · last checked · Subscribe via RSS
Our independent monitoring
We check these public Hightouch pages every 5 minutes. An outage is recorded after two consecutive failed checks.
| Page | Last check | Uptime (30d) | Avg response |
|---|---|---|---|
| App login | Up | 100% | 159 ms |
| Homepage | Up | 100% | 915 ms |
| API host | Up | 100% | 396 ms |
How Hightouch compares
Hightouch status FAQ
Is Hightouch down right now?
No, Hightouch is up and running. Hightouch's status page currently reports all systems operational, and all 3 of the Hightouch pages we check every five minutes are responding. This page updates automatically when that changes.
How reliable is Hightouch?
Hightouch has a reliability score of 89.2 out of 100, ranking #5 of 12 marketing automation platforms. Over the last 90 days it had 99.92% effective uptime.
How often does Hightouch have outages?
Hightouch published 9 incidents on its status page in the last 90 days (1 partial or major outage) and 21 in the past 12 months.
How long do Hightouch outages last?
Hightouch resolves incidents in 1h 14m on average. Its longest outage in the past year lasted 1h 14m, on May 8, 2026.
Does Hightouch have a status page?
Yes. Hightouch's official status page is status.hightouch.io. We read it every five minutes and keep its full incident history.