Outage report · Partial outage

IDnow outage on Aug 2, 2025

Investigating - Critical errors

SeverityPartial outage
StartedAug 2, 2025, 18:33UTC
ResolvedAug 3, 2025, 02:46UTC
Duration8h 13m

What happened

IDnow reported a partial outage starting Aug 2, 2025, 18:33 UTC, affecting VideoIdent, eID, AutoIdent, AutoIdent QES, POS, Check'nSign.io, IDCheck.io, ETSI and 7 more. It was marked resolved at Aug 3, 2025, 02:46 UTC.

  • The incident lasted 8h 13m from first report to resolution.
  • IDnow had reported 2 other partial or major outages in the 90 days before it.

Latest update from IDnow

This incident has been resolved.

Read IDnow's official incident report ↗

What our independent monitoring saw

Our independent monitoring of IDnow started after this incident, so this report is based on IDnow's status page.

IDnow's overall reliability

53.9/100

IDnow has a reliability score of 53.9/100, with 98.46% effective uptime and 4 incidents over the last 90 days.

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