Outage report · Major outage

Intercom outage on Apr 14, 2026

Fin is experiencing issues

SeverityMajor outage

StartedApr 14, 2026, 11:29UTC

ResolvedApr 14, 2026, 14:57UTC

Duration3h 29m

What happened

Intercom reported a major outage starting Apr 14, 2026, 11:29 UTC. It was marked resolved at Apr 14, 2026, 14:57 UTC.

The incident lasted 3h 29m from first report to resolution.
Intercom had reported no other partial or major outages in the 90 days before it.
9 other vendors we track reported a significant incident within 12 hours of it.

Latest update from Intercom

The issue affecting Fin AI Agent and Fin Voice in the US region has been resolved. All services are operating normally. **What happened:** Between 11:18 and 12:20 UTC on April 14, 2026, a database issue prevented Fin from generating conversation parts in the US region. This affected Fin AI Agent across Messenger, Inbox, and Workflows. Fin Voice experienced an issue where it was unable to hand over conversations to teammates and would terminate calls with an error message at the escalation point. At 12:20 UTC we implemented a mitigation to enable Fin to start delivering answers to customers again. New conversations, or conversations where a customer messaged to Fin again would receive an answer but pre-existing conversations or conversations that had been actioned by a teammate would not receive a reply. At this point escalations from the Fin AI Agent and Fin Voice to customer support teams were not functioning as expected. At 13:00 UTC Fin AI Agent and Fin Voice were functioni

Read Intercom's official incident report ↗