Outage report · Partial outage
Iterable outage on Apr 23, 2025
Queries to data stored on C120 cluster are failing
What happened
Iterable reported a partial outage starting Apr 23, 2025, 06:50 UTC, affecting Email Sends, Journey Processing, Push Sends, SMS Sends, User Updates, List Updates, User Deletions. It was marked resolved at Apr 24, 2025, 23:17 UTC.
- The incident lasted 1d 16h from first report to resolution.
- It was the longest significant outage Iterable reported in the 12 months up to it.
- Iterable had reported 2 other partial or major outages in the 90 days before it.
- 3 other vendors we track reported a significant incident within 12 hours of it.
Latest update from Iterable
Engineering has confirmed that the cluster is performing as expected. No new issues have occurred since the last update. We also wanted to share that further investigation post-incident has uncovered that, during the impact window, users that were set to start journeys via custom events, system events, and user profile updates did not enter journeys. However, for journeys initiated by scheduled, API calls, and "other journey" actions, the system functioned as expected, and users progressed through their journeys. The incident has now been marked as resolved. If you have questions, please reach out to our Support team.
What our independent monitoring saw
Our independent monitoring of Iterable started after this incident, so this report is based on Iterable's status page.
Other outages around the same time
Significant incidents other vendors reported within 12 hours of this one.
Iterable's overall reliability
Iterable has a reliability score of 93.7/100, with 99.96% effective uptime and 4 incidents over the last 90 days.
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