Outage report · Major outage

Jira outage on Sep 3, 2026

Disrupted JIRA availability in US East

SeverityMajor outage

StartedSep 3, 2026, 15:57UTC

ResolvedSep 3, 2026, 17:02UTC

Duration1h 5m

What happened

Jira reported a major outage starting Sep 3, 2026, 15:57 UTC, affecting Viewing content, Create and edit, Authentication and User Management, Search, Notifications, Administration, Marketplace, Mobile and 3 more. It was marked resolved at Sep 3, 2026, 17:02 UTC.

The incident lasted 1h 5m from first report to resolution.
Jira had reported 8 other partial or major outages in the 90 days before it.
12 other vendors we track reported a significant incident within 12 hours of it.

Latest update from Jira

### Summary On September 3, 2026, between 14:52 and 17:02 UTC, Atlassian customers using Jira and Jira Service Management in the US-East region experienced intermittent errors and degraded access to core Jira experiences, including Rovo, viewing issues, boards, navigation, search-backed experiences, workflow-related actions. The event was triggered by a progressive rollout of a caching change in Atlassian's authorization service. The change increased cache traffic and caused saturation in the cache layer used for authorization checks, which then resulted in timeouts and service errors for some customers in the region. The incident was detected by our monitoring within approximately 12 minutes. We mitigated by deploying the affected cache service and disabling the feature flags associated with the new cache path. The total time to resolution was 2 hours and 10 minutes. ### IMPACT The overall impact occurred on September 3, 2026 between 14:52 and 17:02 UTC. During this period, som

Read Jira's official incident report ↗