Outage report · Major outage

Jira outage on Mar 18, 2026

Automations aren't triggering on work item creation, field updates, or comment additions

SeverityMajor outage

StartedMar 18, 2026, 11:29UTC

ResolvedMar 19, 2026, 04:08UTC

Duration16h 39m

What happened

Jira reported a major outage starting Mar 18, 2026, 11:29 UTC, affecting Viewing content, Create and edit, Authentication and User Management, Search, Notifications, Administration, Marketplace, Mobile and 3 more. It was marked resolved at Mar 19, 2026, 04:08 UTC.

The incident lasted 16h 39m from first report to resolution.
Jira had reported 7 other partial or major outages in the 90 days before it.
4 other vendors we track reported a significant incident within 12 hours of it.

Latest update from Jira

### Summary On March 18, 2026, between 10:06 and 13:47 UTC, customers experienced delays in Automation rules executing when triggered by Jira events such as Work Item creation, Work Item updates, and comments. Automation rules using other trigger types, including scheduled triggers, manual triggers, and incoming webhooks, continued to operate normally. The incident was caused by an internal configuration change that inadvertently disabled the event delivery pathway used to notify the automation platform of changes in Jira. The incident was identified through customer support tickets and verified through our monitoring; engineering teams were engaged for resolution. Once the root cause was identified, the configuration was corrected and normal automation processing resumed. Following restoration, the delayed events began flowing to the automation platform for processing. This backlog took approximately 14 hours to fully clear. During this recovery window, some automation rules ran on

Read Jira's official incident report ↗