Outage report · Major outage

Jumio outage on May 30, 2024

2024-05-30 Service Instability

SeverityMajor outage
StartedMay 30, 2024, 17:16UTC
ResolvedMay 30, 2024, 20:23UTC
Duration3h 7m

What happened

Jumio reported a major outage starting May 30, 2024, 17:16 UTC, affecting Identity Verification API, Identity Verification Web, Identity Verification SDK, Identity Verification Processing, Authentication. It was marked resolved at May 30, 2024, 20:23 UTC.

  • The incident lasted 3h 7m from first report to resolution.
  • Jumio had reported no other partial or major outages in the 90 days before it.

Latest update from Jumio

We are pleased to inform you that all delayed transactions have now been processed. We apologize for any inconvenience this may have caused.

Read Jumio's official incident report ↗

What our independent monitoring saw

Our independent monitoring of Jumio started after this incident, so this report is based on Jumio's status page.

Jumio's overall reliability

80.7/100

Jumio has a reliability score of 80.7/100, with 99.85% effective uptime and 7 incidents over the last 90 days.

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