Keeper outage on Mar 23, 2026

What happened

Keeper reported a partial outage starting Mar 23, 2026, 17:07 UTC, affecting Keeper Web Vault (US). It was marked resolved at Mar 23, 2026, 21:45 UTC.

• The incident lasted 4h 38m from first report to resolution.
• It was the longest significant outage Keeper reported in the 12 months up to it.
• Keeper had reported 1 other partial or major outage in the 90 days before it.
• 1 other vendor we track reported a significant incident within 12 hours of it.

Latest update from Keeper

At 9:05 AM PST, alerts were triggered for issues affecting KeeperPAM connections managed through Keeper’s ECS deployments in the US-EAST region. There were no recent changes to the application or environment. Investigation identified a low-level concurrency bug in the Keeper EPM service that caused request failures under high simultaneous load. These failures led to instability in the ECS services supporting KeeperPAM connections. As a temporary mitigation, we blocked the error condition, restoring KeeperPAM connectivity by approximately 1:00 PM PST. The engineering team then developed and deployed an updated Keeper Router version to address the underlying issue and prevent EPM agents from triggering server errors. The fix was fully validated by 3:00 PM PST, at which point all KeeperPAM services were stable and operating normally.

Read Keeper's official incident report ↗

What our independent monitoring saw

Our independent monitoring of Keeper started after this incident, so this report is based on Keeper's status page.

Other outages around the same time

Significant incidents other vendors reported within 12 hours of this one.

• Partial outageMyCaseMar 23, 2026, 17:21 UTC

  Partial Outage- Advanced Tier Search Functionality

Keeper's overall reliability

Full Keeper reliability report and live status → · Most reliable Keeper alternatives →