Outage report · Major outage

LoyaltyLion outage on Sep 13, 2023

Elevated platform response time

SeverityMajor outage
StartedSep 13, 2023, 16:34UTC
ResolvedSep 13, 2023, 20:19UTC
Duration3h 45m

What happened

LoyaltyLion reported a major outage starting Sep 13, 2023, 16:34 UTC, affecting API, Platform and SDK, Merchant account. It was marked resolved at Sep 13, 2023, 20:19 UTC.

  • The incident lasted 3h 45m from first report to resolution.
  • LoyaltyLion had reported 1 other partial or major outage in the 90 days before it.

Latest update from LoyaltyLion

All systems are back to normal. We'll continue to monitor and perform a root cause analysis.

Read LoyaltyLion's official incident report ↗

What our independent monitoring saw

Our independent monitoring of LoyaltyLion started after this incident, so this report is based on LoyaltyLion's status page.

LoyaltyLion's overall reliability

100.0/100

LoyaltyLion has a reliability score of 100.0/100, with 100% effective uptime and 0 incidents over the last 90 days.

Visit LoyaltyLion ↗

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